Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anna-Marie Kosman

Cape Coral,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in Motorcycle rental industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Rental Manager

JC Bromac dba EagleRider/Six Bends Harley-Davidson
Ft. Myers, FL
01.2017 - Current
  • Developed and implemented strategies to increase customer satisfaction with the rental process.
  • Managed a team of employees responsible for fielding inquiries from potential renters and conducting property tours.
  • Conducted regular market research to assess competitive pricing in the area.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answered telephones to assist customers and resolve issues.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.

Customer Service Manager

Bass Pro Shops Outdoor World
Fort Myers, FL
09.2006 - 01.2017
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Oversee all front end departments - Customer Service, Cash Office, Cashiers, Go-Getters, Greeters and Credit Card Associates.
  • Prepared schedules for all front end departments

Education

High School Diploma -

Medina County Career Center
Medina, OH
06.1983

Skills

  • Personnel Training and Development
  • Excellent Time Management Skills
  • Employee Scheduling
  • MS Office
  • Focused on Customer Satisfaction
  • Team Building and Leadership

Accomplishments

  • Consistently maintained high customer satisfaction ratings. Received Customer Satisfaction of the year for 2021 and 2022.

Timeline

Rental Manager

JC Bromac dba EagleRider/Six Bends Harley-Davidson
01.2017 - Current

Customer Service Manager

Bass Pro Shops Outdoor World
09.2006 - 01.2017

High School Diploma -

Medina County Career Center

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