Summary
Overview
Work History
Education
Skills
Websites
Professional References
Timeline
Intern
Anna Marie Gerbozy

Anna Marie Gerbozy

Denver,Colorado

Summary

Big-hearted and results-driven professional with a strong foundation in criminal justice and a proven track record in legal intake, client communication, and high-pressure service environments. Skilled at navigating sensitive conversations with empathy and professionalism. Seeking to transition into a paralegal role where strong organizational skills, attention to detail, and a passion for justice can be fully utilized. Known for leaving people and places better than found.

Overview

11
11
years of professional experience

Work History

Legal Intake Specialist

HQ Intake
09.2022 - 12.2023
  • Conducted detailed client interviews, assessing their needs and providing clear communication, fostering trust and rapport with clients.
  • Coordinated with legal teams to ensure seamless client intake and case management, contributing to a 20% improvement in case processing efficiency.
  • Managed scheduling and prioritized client needs, improving overall team productivity and customer satisfaction.
  • Demonstrated exceptional organizational and communication skills, integral for managing high-value accounts and ongoing client interactions.

Brand Ambassador

Andalusia Whiskey Company
10.2020 - 03.2021
  • Represented the brand at events, cultivating relationships with key accounts and partners to drive sales and brand awareness.
  • Developed and maintained relationships with clients and accounts, increasing product visibility and positioning the brand as a market leader.
  • Promoted from bartender to Brand Ambassador due to exceptional sales skills and the ability to connect with diverse client groups.

Call Researcher

Customer Research International
01.2014 - 02.2015
  • Conducted market research calls, building rapport with clients and gaining insights that contributed to tailored solutions and account growth.
  • Demonstrated excellent communication skills and creativity to engage with diverse clients, ensuring high-quality feedback and consistent data collection.

Bartender/Server

Hickory and Ash
03.2024 - Current
  • Delivered outstanding customer service, maintaining strong relationships with repeat clients, addressing concerns, and managing customer expectations.
  • Managed payments and transactions with accuracy and efficiency, consistently meeting sales targets.
  • Collaborated with team members to ensure a smooth operation, demonstrating leadership in a fast-paced environment.
  • Developed strong problem-solving skills by addressing customer complaints and resolving issues promptly, ensuring a high customer retention rate.

Bartender/Server

A5 Steakhouse
11.2021 - 08.2022
  • Delivered exceptional service and established strong client rapport, ensuring customer loyalty and retention for a high-end dining establishment.
  • Assisted in developing new strategies to increase customer engagement and improve service efficiency, contributing to revenue growth.
  • Handled customer inquiries, cross-sold menu items, and maintained product knowledge, which enhanced the guest experience and boosted sales.

Bartender

Sourced Craft Cocktails
03.2018 - 02.2021
  • Created tailored cocktail menus and managed special events, demonstrating high-level customer service and attention to client needs.
  • Adapted to changing market conditions by offering delivery services, ensuring continued revenue during the pandemic while maintaining strong customer relations.
  • Contributed to inventory management and streamlined operations, achieving cost savings and improved service delivery.

Lead Bartender

Penny Lane Street Bar
01.2019 - 12.2019
  • Led bar operations, including inventory management, sales tracking, and team leadership, ensuring service excellence in a high-demand environment.
  • Designed and launched a 12-item cocktail menu, leveraging knowledge of customer preferences to drive sales and improve guest satisfaction.
  • Trained and mentored junior staff, improving team performance and contributing to a positive work environment.

Bartender/Server

Easy Tiger
12.2018 - 08.2019
  • Excelled in managing customer relationships, maintaining high levels of satisfaction in a high-volume setting.
  • Collaborated with management to increase revenue through upselling and promoting signature cocktails and craft beers.
  • Maintained product knowledge to provide informed recommendations to guests, contributing to a stronger sales pipeline.

Bartender/Server

Jack Allen’s Kitchen
01.2017 - 09.2017
  • Met and exceeded daily sales goals through upselling techniques and building relationships with repeat guests.
  • Ensured an exceptional guest experience by anticipating customer needs and resolving issues quickly, leading to high customer retention rates.
  • Supported team collaboration by sharing insights into customer preferences and adjusting service strategies accordingly.

Education

Bachelor of Applied Arts - Criminal Justice

Texas State University
05.2015

Skills

  • Leadership
  • Interpersonal Communication
  • Teamwork
  • Proactive Self-Starter
  • Adaptability
  • Time-Management
  • Professionalism
  • Marketing
  • Creativity

Professional References

  • Mike Cheatham, Owner, Scapegoat AZ, (480) 560-7930
  • Robby Albin, GM, Jack Allen’s Kitchen TX, (512) 586-6649
  • Sandra Quinlan, Director of Operations, HQ Intake CA, (407) 421-7147

Timeline

Bartender/Server

Hickory and Ash
03.2024 - Current

Legal Intake Specialist

HQ Intake
09.2022 - 12.2023

Bartender/Server

A5 Steakhouse
11.2021 - 08.2022

Brand Ambassador

Andalusia Whiskey Company
10.2020 - 03.2021

Lead Bartender

Penny Lane Street Bar
01.2019 - 12.2019

Bartender/Server

Easy Tiger
12.2018 - 08.2019

Bartender

Sourced Craft Cocktails
03.2018 - 02.2021

Bartender/Server

Jack Allen’s Kitchen
01.2017 - 09.2017

Call Researcher

Customer Research International
01.2014 - 02.2015

Bachelor of Applied Arts - Criminal Justice

Texas State University

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Anna Marie Gerbozy