Anna Marsell
Orlando
Summary
Dedicated Business Management student with 5 years of experience in the customer service industry. Skilled in time management, attention to detail, and problem-solving, with a strong ability to multitask in fast-paced environments. Passionate about delivering exceptional service and optimizing business operations, seeking opportunities to apply my organizational skills and industry knowledge to contribute effectively to a dynamic team.
Overview
4
4
years of professional experience
Work History
Host
Maria and Enzo's
Orlando
11.2024 - Current
- Trained new staff members on proper hosting etiquette and procedures.
- Monitored restaurant activity to determine seating and dining flow.
- Conversed with members and guests in outgoing and friendly manner.
Host
JM Hospitality
Winter Park
08.2023 - 10.2024
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
Retail Specialist
Orlando Magic
Orlando
01.2024 - 05.2024
- Facilitated effective communication between all store staff members regarding operations updates.
- Processed transactions accurately and efficiently using POS systems.
- Performed inventory management tasks such as tracking stock levels, ordering items, and restocking shelves.
Receptionist
Pestle Chiropractic
Lafayette
06.2022 - 07.2023
- Handled cash and credit card payments with accuracy.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents and copying materials.
Key Holder
Maurices
Lafayette
09.2020 - 07.2023
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Inspected stockroom areas for cleanliness and organization; identified any issues that could lead to safety hazards or theft.
Education
Associate of Arts - Business Management
Valencia College
Orlando, FL07-2025
High School Diploma -
McCutcheon High School
Lafayette, IN05-2023
Volunteer Experience
Assistant Director | McCutcheon High School Youth Baseball League
Led a team of 15 staff members, overseeing operations, performance reviews, and disciplinary actions. Managed project planning, organization, and execution, ensuring efficiency, adherence to deadlines, and quality standards. Provided coaching and feedback to develop team skills and foster growth.
Timeline
Host
Maria and Enzo's
11.2024 - Current
Retail Specialist
Orlando Magic
01.2024 - 05.2024
Host
JM Hospitality
08.2023 - 10.2024
Receptionist
Pestle Chiropractic
06.2022 - 07.2023
Key Holder
Maurices
09.2020 - 07.2023
Associate of Arts - Business Management
Valencia College
High School Diploma -
McCutcheon High School
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