Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Liam Samuels

Lower Burrell,PA

Summary

Dynamic and hard worker with 10+ years of experience in customer service and community work internationally. Skilled with diversity and committed to pursuing efficiency while creating and maintaining a professional, personable, and positive environment.

Overview

13
13
years of professional experience

Work History

Host

Mercurio's
06.2025 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, coordinating 20+ arrangements efficiently.
  • Multi-tasking and handled multiple guests inquiries and complaints, maintaining high service standards.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.


Talent Representative

Talentman
05.2013 - Current
  • Served as a trusted representative for brand or product and contributed creative concepts, story boards, and marketing strategies.
  • Traveled with flexibility collaborating with international clients to optimize desired results for creative projects.
  • Collaborated with Coca-Cola, Fila, Reebok, DKNY, Uniqlo, and Dior.

Barista

Starbucks Company
05.2022 - 07.2025
  • Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
  • Operated coffee equipment efficiently, ensuring cleanliness and help up safety standards.
  • Engaged with customers to promote new menu items and building relations to ensure reoccurring customers.
  • Provided exceptional customer service, fostering a welcoming environment for patrons.
  • Managed cash register transactions accurately, handling payments and providing change.

Host/Server

Fox Chapel Golf Club
03.2019 - 08.2022
  • Managing and welcoming guests with a professional and personable composure ensuring a comfortable and positive experience.
  • Organizing and managing private events, weddings, meetings, etc.
  • Assisted in resolving guest complaints, maintaining positive experiences.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Service Representative

Planet Fitness
10.2020 - 04.2021
  • Delivered high-quality customer service, resolving inquiries and issues efficiently.
  • Managed customer accounts, ensuring accuracy in information and transactions.
  • Developed and maintained documentation for service policies and standard operating procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.


Barista

The Hiding Place Coffeehouse
01.2015 - 03.2019
  • Operated coffee equipment efficiently, ensuring cleanliness.
  • Assisted in inventory management by restocking supplies and monitoring product freshness.
  • Maintained organized workspace, ensuring compliance with health regulations and company policies.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.


English Teacher

The Bridge Foundation
01.2016 - 10.2017
  • Developed novice English lesson plans aligned with curriculum standards for at risk children ranging from ages 9-14 as their second language.
  • Facilitated student-centered discussions to enhance critical thinking skills and engagement with one another.
  • Created a safe, trusting, and positive environment for the children to feel welcomed and comfortable.
  • Worked with other teachers/volunteers to support and encourage struggling students.
  • Organized and maintained prepared lessons weeks prior for the children.

Education

GED -

Commonwealth Secondary School Diploma
Pittsburgh, PA
09-2015

Skills

  • Team collaboration
  • Multitasking proficiency
  • Telephone reception
  • Foreign language skills
  • Strong interpersonal skills
  • Customer/Client relations

LANGUAGES

Thai
Full Professional
ASL
Limited Working

Timeline

Host

Mercurio's
06.2025 - Current

Barista

Starbucks Company
05.2022 - 07.2025

Service Representative

Planet Fitness
10.2020 - 04.2021

Host/Server

Fox Chapel Golf Club
03.2019 - 08.2022

English Teacher

The Bridge Foundation
01.2016 - 10.2017

Barista

The Hiding Place Coffeehouse
01.2015 - 03.2019

Talent Representative

Talentman
05.2013 - Current

GED -

Commonwealth Secondary School Diploma