Liam Samuels
Lower Burrell,PA
Summary
Dynamic and hard worker with 10+ years of experience in customer service and community work internationally. Skilled with diversity and committed to pursuing efficiency while creating and maintaining a professional, personable, and positive environment.
Overview
13
13
years of professional experience
Work History
Host
Mercurio's
06.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating 20+ arrangements efficiently.
- Multi-tasking and handled multiple guests inquiries and complaints, maintaining high service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Talent Representative
Talentman
05.2013 - Current
- Served as a trusted representative for brand or product and contributed creative concepts, story boards, and marketing strategies.
- Traveled with flexibility collaborating with international clients to optimize desired results for creative projects.
- Collaborated with Coca-Cola, Fila, Reebok, DKNY, Uniqlo, and Dior.
Barista
Starbucks Company
05.2022 - 07.2025
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Operated coffee equipment efficiently, ensuring cleanliness and help up safety standards.
- Engaged with customers to promote new menu items and building relations to ensure reoccurring customers.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Managed cash register transactions accurately, handling payments and providing change.
Host/Server
Fox Chapel Golf Club
03.2019 - 08.2022
- Managing and welcoming guests with a professional and personable composure ensuring a comfortable and positive experience.
- Organizing and managing private events, weddings, meetings, etc.
- Assisted in resolving guest complaints, maintaining positive experiences.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Service Representative
Planet Fitness
10.2020 - 04.2021
- Delivered high-quality customer service, resolving inquiries and issues efficiently.
- Managed customer accounts, ensuring accuracy in information and transactions.
- Developed and maintained documentation for service policies and standard operating procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Barista
The Hiding Place Coffeehouse
01.2015 - 03.2019
- Operated coffee equipment efficiently, ensuring cleanliness.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Maintained organized workspace, ensuring compliance with health regulations and company policies.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
English Teacher
The Bridge Foundation
01.2016 - 10.2017
- Developed novice English lesson plans aligned with curriculum standards for at risk children ranging from ages 9-14 as their second language.
- Facilitated student-centered discussions to enhance critical thinking skills and engagement with one another.
- Created a safe, trusting, and positive environment for the children to feel welcomed and comfortable.
- Worked with other teachers/volunteers to support and encourage struggling students.
- Organized and maintained prepared lessons weeks prior for the children.
Education
GED -
Commonwealth Secondary School Diploma
Pittsburgh, PA09-2015
Skills
- Team collaboration
- Multitasking proficiency
- Telephone reception
- Foreign language skills
- Strong interpersonal skills
- Customer/Client relations
LANGUAGES
Thai
Full Professional
ASL
Limited Working
Timeline
Host
Mercurio's
06.2025 - Current
Barista
Starbucks Company
05.2022 - 07.2025
Service Representative
Planet Fitness
10.2020 - 04.2021
Host/Server
Fox Chapel Golf Club
03.2019 - 08.2022
English Teacher
The Bridge Foundation
01.2016 - 10.2017
Barista
The Hiding Place Coffeehouse
01.2015 - 03.2019
Talent Representative
Talentman
05.2013 - Current
GED -
Commonwealth Secondary School Diploma