Anna Mauri
Rockport, Maine 04856,ME
Summary
Achieved the highest monthly reservation volume in the department, exceeding peer averages by 25%, by optimizing call-handling workflows and leveraging advanced PMS search techniques.
Dedicated Hotel Reservations Specialist with 5+ years of experience in high-volume hospitality, adept at managing complex bookings and optimizing guest satisfaction through exceptional communication and proactive problem-solving; proven ability to increase positive survey results and drive revenue by mastering reservation systems and upselling services for memorable guest stays.
Professional hospitality specialist with strong background in managing guest reservations and delivering exceptional customer service. Adept at using reservation systems, handling guest inquiries, and coordinating with team members to ensure smooth operations and guest satisfaction. Known for reliability, flexibility, and results-driven approach in fast-paced environment. Skilled in problem-solving, communication, and maintaining high standards of service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hotel Reservationist Specialist
Divi Aruba Beach Resort, Rockland ME
Rockport, ME
03.2021 - 01.2026
Collaborated with team members to handle peak times and ensure customer satisfaction.
Maintained up-to-date knowledge of hotel amenities and services to enhance guest experiences.
Supported administrative tasks related to reservation confirmations and cancellations.
Adapted quickly to changes in procedures or software used for booking management.
Assisted customers with hotel reservations and inquiries, ensuring accurate information delivery.
Learned reservation systems to efficiently process booking requests and modifications.
Communicated effectively with guests to resolve issues and provide assistance as needed.
Owner/Operator
Reflection Pond Inn, Rockport ME License # F1292
Rockport, ME
04.2008 - 04.2020
Worked independently for eleven years opening and running Reflection Pond Inn - Boutique Hotel for Dogs, Rockport ME.
Developed excellent self management and multitasking, ability to plan effectively, excellent verbal communication.
Price Analyst
Divi Aruba Beach Resorts, Rockland ME
Rockport, ME
03.2015 - 03.2020
Handled weekly price analysis based on comparison of quotations with accuracy, provided ability to organize, plan and prioritize work assignments.
Meeting weekly deadlines ahead of time, following a scrupulous schedule, strong work ethics, decision making, problem solving.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Education
CPC-A | AAPC: 02/2021 | CPT®, ICD-10-CM,and HCPCS - | CPT®, ICD-10-CM, And HCPCS Level II Codes
American Academy of Professional Coders
Salt Lake City, UT02-2021
Medical Coding And Billing Specialist Graduate - Medical Coding And Billing Specialist
U.S. Career Institute
Fort Collins CO: 202011-2020
High School Diploma -
Liceo Linguistico Costanza
Milan, Italy06-1982
Skills
- Hotel industry experience
- Guest services
- Complaint handling
- Language skills
- Complaint management
- Record preparation
- Phone reception
- Hotel policy enforcement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Language proficiency
Accomplishments
- Taking, confirming, modifying, and canceling room reservations.
- Answering questions about rooms, rates, hotel facilities, and policies via phone, email, or chat.
- Quoting rates, upselling, and maximizing room revenue.
- Using Property Management Systems (PMS) or booking software to manage bookings and guest data.
- Resolving guest issues and ensuring satisfaction.
Certification
- [], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Hotel Reservationist Specialist
Divi Aruba Beach Resort, Rockland ME
03.2021 - 01.2026
Price Analyst
Divi Aruba Beach Resorts, Rockland ME
03.2015 - 03.2020
Owner/Operator
Reflection Pond Inn, Rockport ME License # F1292
04.2008 - 04.2020
CPC-A | AAPC: 02/2021 | CPT®, ICD-10-CM,and HCPCS - | CPT®, ICD-10-CM, And HCPCS Level II Codes
American Academy of Professional Coders
Medical Coding And Billing Specialist Graduate - Medical Coding And Billing Specialist
U.S. Career Institute
High School Diploma -
Liceo Linguistico Costanza