Anna McLellan
Austin,TX
Summary
Motivated Undergraduate Student working towards a degree in International Relations with a concentration in Europe- International Conflict, Cooperation, and Security. A hardworking and resourceful individual with excellent observational, organizational, and communication skills. Committed to developing career path and expanding professional work experience. Spent extensive time abroad working on language and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess/Busser
Geraldine's/Van Zandt Hotel
10.2022 - 06.2023
- Seat guests and manage seating chart, server count, and seating locations within restaurant to manage flow of restaurant
- Resolve guest complaints to readjust needs to ensure positive experience entering and leaving restaurant
- Greet guests with friendly and helpful attitude
- Buss tables, clear dishes, run food and drinks, take drink orders, manage complaints about food, take dishes back, and clean tables efficiently
- Maintain communication with other staff members of restaurant and properly handle needs of kitchen, severs, and bartenders
- Escort guests to table, present menus, read and properly describe specials and musical guests of each evening
- Take in-room dining orders over phone and at host stand and relay orders to kitchen and IRD servers
- Always calculate accurate wait times to ensure guests be sat in timely fashion
- Remember faces and names of guests who are waiting to be sat
- Understanding restaurant policy, events, menu items, and reservation availability to provide accurate information to guests in person and over phone.
Fundraiser
United Nations High Commissioner for Refugees
08.2020 - 10.2020
- Raising money for refugees around world, talking to people from all walks of life
- Analyzed current and potential donor data to identify demographics and trends.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Swim Instructor
The Jewish Community Center
05.2019 - 08.2019
- Working with kids of all ages, teaching curriculum to diverse groups of skills, managing time and people, problem-solving
- Continually refined teaching techniques by attending professional development workshops and incorporating new strategies into daily lesson planning.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Promoted fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Line Member
The Lowkey poke joint
02.2019 - 04.2019
- Contributed to food line by engaging with customers and assembling their orders with care
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
Lifeguard (Seasonal)
Hawaiian Falls Waterpark
04.2018 - 08.2018
- Maintaining safety of park, attending to guests, answering questions, first aid, CPR certified
- Maintained clean and safe facility, performing necessary cleaning tasks on daily basis.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Scanned main areas to monitor for any safety risks.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Education
Bachelor of Arts - International Relations And Affairs
St. Edward's University
Austin, TX12.2024
High school or equivalent -
Richardson High School
Dallas, TX05.2019
Skills
- Swimming
- Fundraising
- Experience with Children
- Childcare
- Lifeguard
- Food Handling
- Babysitting
- Communication skills
- Customer service
- Food service (2 years)
- Host/hostess experience (1 year)
- Taking orders (2 years)
- Knowledge of food allergens (4 years)
- Restaurant experience (2 years)
- Phone etiquette (1 year)
- Customer service (3 years)
- Driving (6 years)
- Guest Greeting and Seating
- Customer service expertise
- Menu Memorization
- Flexible and Adaptable
- Server Support
- Conflict and Complaint Resolution
- Patience and Empathy
- Guest Relations
- Upselling
- Phone Etiquette
- Efficient collaboration
- Detail Oriented
- Reservations Management
- Bar terminology
- Cleaning and sanitation
- Team Player
- Safe Food Handling
- Cleanliness Maintenance
- Warm and Friendly
- Problem-Solving
- Creative Strategies
- Intercultural Communication
- Brand Image Alignment
- Decision-Making
- Speech Writing
- Public Speaking
Certification
- Lifeguard Training, 08/01/23, 07/01/24
- CPR Certification
- TABC Certified, 08/01/23, 07/01/24
- Food Handler Certification, 08/01/23, 07/01/24
Groups
Phi Theta Kappa Honor Society, 01/01/21, Present, An honor society at Austin Community College.
Languages
Spanish
Limited Working
Timeline
Hostess/Busser
Geraldine's/Van Zandt Hotel
10.2022 - 06.2023
Fundraiser
United Nations High Commissioner for Refugees
08.2020 - 10.2020
Swim Instructor
The Jewish Community Center
05.2019 - 08.2019
Line Member
The Lowkey poke joint
02.2019 - 04.2019
Lifeguard (Seasonal)
Hawaiian Falls Waterpark
04.2018 - 08.2018
Bachelor of Arts - International Relations And Affairs
St. Edward's University
High school or equivalent -
Richardson High School
- Lifeguard Training, 08/01/23, 07/01/24
- CPR Certification
- TABC Certified, 08/01/23, 07/01/24
- Food Handler Certification, 08/01/23, 07/01/24
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