Anna Mitchell
Glendale Heights,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Shift Leader Manager
Fry The Coop
08.2020 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Nanny
Local Family
04.2018 - Current
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Played games, worked on puzzles and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Promoted language development skills through reading and storytelling.
Swim Coach /Receptionist
Bear Paddle Swim School
04.2021 - 09.2021
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Store Manager
Kimmers
02.2019 - 10.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
NEDSRA Buddy
NEDSRA
03.2019 - 08.2019
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
- Kept clients engaged in social networks and communities for personal health and growth.
- Facilitated interactions with clients through communication aids.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Education
Bachelor of Science - Communication Sciences And Disorders
Elmhurst College
Elmhurst, ILAssociate of Applied Science - Speech-Language Pathology
College of DuPage
Glen Ellyn, IL05.2023
Skills
- First Aid
- Attentive to People
- Positive Attitude and Energetic
- Time Management
- Organization Skills
- Team Leadership
Timeline
Swim Coach /Receptionist
Bear Paddle Swim School
04.2021 - 09.2021
Shift Leader Manager
Fry The Coop
08.2020 - Current
NEDSRA Buddy
NEDSRA
03.2019 - 08.2019
Assistant Store Manager
Kimmers
02.2019 - 10.2019
Nanny
Local Family
04.2018 - Current
Bachelor of Science - Communication Sciences And Disorders
Elmhurst College
Associate of Applied Science - Speech-Language Pathology
College of DuPage
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