Porfirio Castaneda
McDonald's Restaurant
Wilmington,CA
2
years of professional experience
Offering positive attitude and strong foundation in leadership principles, eager to learn, develop in collaborative environment, great people skills and works good in stressful under pressure situations. Brings ability to quickly grasp new concepts and apply effective problem-solving techniques. Ready to use and develop communication and organizational skills in Ramp Service Agent role.
Work History
Shift Leader Manager
1 Year 11 Months- Supervised team members to ensure efficient shift operations and adherence to service standards.
- Trained and mentored new employees to maximize team performance.
- Trained new staff on menu offerings, customer service protocols, and operational procedures.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Education
High School Diploma
Skills
Shift coordination
Team management
Financial oversight
Customer satisfaction
Industry expertise
Problem-solving
Task prioritization
Attention to detail
Multitasking
Conflict resolution
Active listening
Safety training
First AID certified
Timeline
Shift Leader Manager
McDonald's Restaurant
09.2024 - CurrentRead More
Phineas Banning Senior High School
High School Diploma
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