Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Leader
Active culture
Laguna Beach, CA
09.2025 - Current
Managed multiple tables, prioritized service needs, and ensured smooth shifts under pressure.
Set up and break down dining areas while keeping the floor organized, welcoming, and ready for service.
Process cash, card, and change accurately while keeping transactions organized and error-free.
Adapted recommendations to align with customer preferences and dietary restrictions, enhancing dining experiences.
Supervised shift operations at Active culture, supporting smooth guest service flow.
Addressed guest concerns through active listening and provided effective solutions, maintaining calm and professional communication.
Assisted in training new employees on shift operations.
Managed customer complaints by investigating issues and offering appropriate resolutions. promptly and professionally.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Private Swim Lessons/Nanny
Self Employed
Dana Point, California
03.2022 - Current
Provided attentive, personalized childcare in a private home environment.
Supervised children's daily activities while prioritizing safety and well-being.
Planned and facilitated age-appropriate activities to encourage learning, creativity, and development.
Coordinated with parents to communicate children's needs, schedules, and progress.
Taught swimming fundamentals and water safety to children of varying ages and skill levels.
Developed individualized lessons to build swimming ability, confidence, and independence.
Maintained a safe learning environment through attentive supervision and consistent safety practices.
Lifeguard
Woodbridge Village Association
Irvine, CA
06.2022 - 09.2025
Ensured cleanliness of all facility areas to create a positive atmosphere. and order, promoting a welcoming environment.
Collaborated with team to develop safety protocols that enhanced safety measures.
Earned commendations from management for delivering exceptional service. for exceptional service and quick thinking.
Enforced all safety regulations and posted rules for patrons.
Monitored Woodbridge Village Association pool areas, ensuring safety for residents and guests.
Maintained clean deck areas, restroom spaces, and surrounding recreation areas.
Maintained cleanliness and order to create a welcoming environment for guests.