Anna Mitchell
Tampa,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Butcher Block Steakhouse
Plattsburgh, NY
02.2016 - 08.2024
- Served food and beverages to patrons and confirmed complete orders.
- Checked on guests during meals to ensure satisfaction with each course.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Bank Teller
International Currency Exchange
Plattsburgh, NY
02.2018 - 02.2023
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Performed cash handling duties including counting currency, coins and checks.
- Developed strong relationships with customers to ensure repeat business.
- Maintained confidentiality of bank records, transactions and customer information.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Education
Bachelor of Arts - Psychology
SUNY Plattsburgh
Plattsburgh, NY05-2022
Skills
- Order Taking
- Service Quality
- Wine pairing
- Table Setting
- Food presentation
- Menu knowledge
- Customer Service
- Relationships with Patrons
- Check payment processing
- Relationship Management
Affiliations
- Enjoy looking out for others and complementing their appearance with personality.
- Maintains a sober lifestyle.
- Prefers socialization.
- Loves to be included in events and partake in activities.
Languages
English
Professional
Spanish
Elementary
Accomplishments
- Graduated Highschool early.
- Had the same job for 8 years before relocating to Tampa.
- Deans List for some of the College semesters.
- Worked two jobs while being a full time student
Certification
- Degree in Bachelors of Arts, Psychology.
Prior Experiences
- Before Covid-19 tackled our entire Country I originally attended college for Early Childhood Education. Attending and help tutor younger students was a passion of mine. My program for Early Childhood Education unfortunately came to a end when Covid-19 changed my perspective on my career because of the time it took for Public Schools to turn back to normality. That is when I realized that my interest in mental health and the detrimental causes that lead to decline of socialization in the world were at peak. I switched my course of study to psychology where my passion grew for helping others achieve their goals while still achieving my own.
References
References available upon request.
Timeline
Bank Teller
International Currency Exchange
02.2018 - 02.2023
Restaurant Waiter
Butcher Block Steakhouse
02.2016 - 08.2024
Bachelor of Arts - Psychology
SUNY Plattsburgh
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