Summary
Overview
Work History
Education
Languages
Timeline
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Anna G Montero Bastidas

Orlando,FL

Summary

Dynamic and engaging professional with extensive experience as a Theme Park Tour Guide at Create A Dream Travel & Tour. Skilled in public speaking and customer engagement, I fostered memorable guest experiences and trained new staff in storytelling. My multilingual abilities and exceptional communication led to numerous positive client reviews, enhancing overall satisfaction.

Overview

11
11
years of professional experience

Work History

Theme Park Tour Guide

Create A Dream Travel & Tour
10.2018 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
  • Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

Maitre D'/Restaurant Hostess

Maggianos Little Italy
09.2015 - 06.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Customer Sales Associate

Jd Reservations
08.2014 - 09.2015
  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
  • Contributed to the achievement of sales goals through proactive client engagement and persuasive selling techniques.

Education

Associate of Arts - Buisness

Valencia Community College
Kissimmee, FL
05-2016

High School Diploma -

Cypress Creek High School
Orlando, FL
05-2014

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Theme Park Tour Guide

Create A Dream Travel & Tour
10.2018 - Current

Maitre D'/Restaurant Hostess

Maggianos Little Italy
09.2015 - 06.2018

Customer Sales Associate

Jd Reservations
08.2014 - 09.2015

Associate of Arts - Buisness

Valencia Community College

High School Diploma -

Cypress Creek High School

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Anna G Montero Bastidas