ANNA MORLAND
Maryland,USA
Summary
Dedicated customer service professional with a proven track record of high productivity and efficiency in task completion. Expertise in customer relationship management complements strong communication, problem-solving, and adaptability skills, fostering positive experiences for both customers and employers.
Overview
14
14
years of professional experience
Work History
Private Aviation Hospitality Specialist
Private Aviation- Independent Contractor
09.2020 - Current
- Perform contract work, delivering high-quality services, and adapting to diverse cultural environments and client needs.
- Ensure compliance with health codes, safety regulations, and other applicable laws.
- Curate experiences in accordance with client requests.
- Provide highest quality customer service standards by anticipating customer needs.
- Manage time effectively to ensure tasks are completed on schedule and deadlines are met.
Private Yacht Operations Team Member
Luxury Yachts- Independent Contractor
11.2015 - Current
- Perform contract work worldwide, delivering high-quality services, and adapting to diverse cultural environments and client needs.
- Provide exceptional customer service to ensure customer satisfaction.
- Develop and implement processes to improve operational efficiency.
- Assist in budget preparation and financial forecasting for operational needs.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
Substitute Teacher
Children's International School
Fredrikstad, Norway
09.2022 - 08.2023
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Managed classroom environments to ensure a safe and productive learning experience.
- Fostered a positive learning environment that promoted mutual respect.
Operations and Service Management Leader
Dodge Estate
Washington, DC
01.2019 - 03.2020
- Oversaw day-to-day operations, evaluated the needs of departments, and delegated tasks to optimize overall production.
- Coordinated special events.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Youth Development Mentor
Ultimate Watersports
Middle River, MD
01.2011 - 01.2019
- Delivered instruction in sailing, stand-up paddleboarding, kayaking, and skiing/snowboarding, tailoring lessons while ensuring a safe and enjoyable experience for all participants.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Education
Corporate Cabin Attendant, Cabin Safety
Flight Safety International
Moonachie, NJ09-2020
Harford Community College
Bel Air, MD, USA01.2018
S.T.C.W. 95
Bluewater International Crew Training
Fort Lauderdale, FL10-2015
Bakketun Folkehøgskol
Verdal, Norway01.2014
Skills
- Outstanding Customer Service
- Versatile and Trustworthy
- Efficient Problem Solver
- Exceptional Organizational Skills
- Efficient Multitasker
- First aid and CPR
References
References available upon request.
Timeline
Substitute Teacher
Children's International School
09.2022 - 08.2023
Private Aviation Hospitality Specialist
Private Aviation- Independent Contractor
09.2020 - Current
Operations and Service Management Leader
Dodge Estate
01.2019 - 03.2020
Private Yacht Operations Team Member
Luxury Yachts- Independent Contractor
11.2015 - Current
Youth Development Mentor
Ultimate Watersports
01.2011 - 01.2019
Corporate Cabin Attendant, Cabin Safety
Flight Safety International
Harford Community College
S.T.C.W. 95
Bluewater International Crew Training
Bakketun Folkehøgskol
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