Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
ProjectManager

Anna Moser

West Jordan,UT

Summary

My background is primarily in Customer service. Genuine Empathy and superior problem solving skills are what set me apart. I love people and love to create emotional connections with my callers/ clients.

During my time as an Operations Portfolio Review agent, I excelled at balancing the consumer needs with those of the shareholder. Was able to maintain that emotional connection even when delivering a tough message. Patterns and trends are easy for me to find and help me make informed judgemental decisions.

Overview

6
6
years of professional experience

Work History

Operations Portfolio Review OPR

Discover Financial
2013.03 - 2014.07
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Motivated and trained employees to maximize team productivity.
  • Collaborated with cross-functional teams for better coordination and communication, leading to smoother operations.
  • Identified company objectives by analyzing feedback, observing consumers and collecting surveys.

Customer Service Representative TSC

American Express, AMEX
2008.02 - 2012.12
  • Developed and updated databases to handle customer data.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Education

Diploma -

Southpoint High
West Jordan, UT

Skills

  • Operational Modelling
  • Regulatory Reporting Requirements
  • ERP Software
  • Industry Trend Analysis
  • DOS
  • Soft Skills

Accomplishments

While employed at AMEX, I was in the top ten percent in metrics the entire time I was there. I was able to chose my shift. These metrics included Customer Satisfaction surveys, handle time, and ACW.

Timeline

Operations Portfolio Review OPR

Discover Financial
2013.03 - 2014.07

Customer Service Representative TSC

American Express, AMEX
2008.02 - 2012.12

Diploma -

Southpoint High
Anna Moser