
My background is primarily in Customer service. Genuine Empathy and superior problem solving skills are what set me apart. I love people and love to create emotional connections with my callers/ clients.
During my time as an Operations Portfolio Review agent, I excelled at balancing the consumer needs with those of the shareholder. Was able to maintain that emotional connection even when delivering a tough message. Patterns and trends are easy for me to find and help me make informed judgemental decisions.
While employed at AMEX, I was in the top ten percent in metrics the entire time I was there. I was able to chose my shift. These metrics included Customer Satisfaction surveys, handle time, and ACW.