Samantha Abiamuwe
Mableton,GA
Summary
Results-driven HEDIS Reporting Analyst at Cigna with expertise in SQL and advanced analytics. Enhanced reporting efficiency, reducing turnaround time for ad-hoc requests and improving internal client satisfaction. Known for strong attention to detail and creative problem-solving, delivering actionable insights that drive business improvements and support decision-making processes.
Experienced with data analysis, report generation, and business intelligence tools. Utilizes analytical skills to interpret complex data sets and provide actionable insights. Track record of ensuring data accuracy and supporting strategic decision-making through detailed reporting.
As data professional, equipped with comprehensive understanding of data management and reporting systems. Proven ability to deliver accurate and timely reports to support business objectives while ensuring data integrity. Known for fostering team collaboration, adapting to changing needs, and maintaining results-driven approach.
Professional Reporting Analyst with proven ability to transform complex data into actionable insights. Adept at utilizing analytical tools and software to drive data-driven decision-making. Strong focus on collaboration and adaptability, ensuring seamless teamwork and reliable results. Known for analytical thinking, problem-solving, and effective communication.
Proactive Call Center Reporting Analyst eager to bring strong knowledge of performance metric evaluation and reporting to a new role. Highly skilled in training team members to properly execute data collection and analysis to maintain integrity and efficiency.
Focused and analytical professional with [Number] years of success in financial analysis and reporting. Poised in delivering advanced [Software] reporting to plan, design, execute and evaluate report results. Considered an expert in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced [Software] formulas and functions to produce data-driven reports. Delivering expertise in writing SQL queries and data analysis.
Strategic and analytical professional with [Number] years of success in financial analysis and reporting. Talented in delivering advanced Excel and SQL reporting to plan, design, execute and evaluate report results. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced MS Excel formulas and functions to produce data-driven reports. Expert in creating reports writing SQL queries and analyzing SQL data.
Dedicated Call Center Reporting Analyst offering [Number] years of effectively creating, evaluating and improving reporting processes. Driven to support continuous improvement and efficiency.
Disciplined professional bringing [Number] years of call center reporting experience. Well-versed in developing and executing effective queries and reporting techniques to measure performance and implement improvements.
Proactive [Job Title] with [Number]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Knowledgeable [Desired Position] with solid background in data analysis, report generation, and process improvement. Adept at transforming complex data into actionable insights, leading to enhanced decision-making. Displayed strong analytical and problem-solving skills in previous roles, consistently contributing to team success and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HEDIS Reporting Analyst
Cigna
02.2019 - 04.2025
- Developed custom reports to address specific business needs and support decision-making processes.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Prepared documentation for business analysts and updated client data.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
- Enhanced data accuracy by implementing advanced reporting tools and techniques.
- Reduced turnaround time for ad-hoc report requests, enhancing internal client satisfaction levels.
- Extracted data from reporting tools to manage wireless inventory for [Number] major vendors.
- Trained team members on the use of reporting tools, increasing overall productivity within the department.
- Streamlined report generation process for improved efficiency and faster delivery.
HEDIS DATA Abstraction/Reviewer
Family Health Associates
01.2015 - 08.2019
- Provided valuable feedback to healthcare providers on their performance against HEDIS benchmarks, enabling continuous improvement efforts.
- Assisted in training new hires on HEDIS measures and review processes, ensuring a smooth onboarding experience for team members.
- Stayed informed on changes to HEDIS measures and guidelines, integrating updates into the field review methodology as needed.
- Worked closely with healthcare providers to resolve documentation discrepancies, ensuring accurate representation of performance data.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
- Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
Catastrophe Insurance Adjuster
Plot Catastrophe
11.2012 - 09.2018
- Improved claim processing efficiency by conducting thorough inspections and accurate assessments of property damages.
- Maintained a high level of confidentiality to protect policyholder information from unauthorized access or disclosure while processing sensitive personal data.
- Innovated solutions for challenges faced in adjusting claims during natural disasters or other catastrophe events through creative problem-solving skills.
- Negotiated fair settlements with policyholders based on thorough evaluations of loss circumstances and accurate determination of covered damages.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards for each claim processed.
- Managed claim-related communications with stakeholders such as homeowners, agents, contractors, and attorneys to ensure timely resolution and client satisfaction.
- Streamlined workflows by coordinating closely with contractors to ensure prompt completion of repairs on damaged properties.
- Reduced fraudulent claims by meticulously investigating questionable cases and identifying inconsistencies in documentation or statements.
- Safeguarded company interests by adhering strictly to internal guidelines, legal regulations, and ethical principles throughout the claim handling process.
- Enhanced team productivity by collaborating with fellow adjusters, industry experts, and contractors to resolve claims efficiently.
- Contributed significantly toward the company''s financial stability by accurately estimating repair costs, minimizing overpayments, and reducing instances of fraud.
- Attended industry conferences to stay current on trends, regulatory changes, and emerging technologies in catastrophe insurance adjustment practices.
- Facilitated smooth communication with clients by maintaining professional relationships with policyholders, agents, and underwriters throughout the claim process.
- Mitigated potential disputes through proactive mediation efforts between policyholders and insurance companies during settlement negotiations.
- Assisted junior adjusters in developing their skills through mentorship opportunities; sharing knowledge regarding best practices for catastrophe insurance adjustments.
- Maximized accuracy in damage estimates by utilizing advanced software tools for assessing costs and repair timelines.
- Expedited policyholder satisfaction by promptly addressing concerns and providing clear explanations of coverage and settlements.
- Strengthened company reputation through diligent work ethic, attention to detail, and continuous improvement in job performance.
- Increased customer satisfaction ratings by providing empathetic support to policyholders during times of crisis, ensuring timely resolution of claims.
- Surpassed department goals for closed claims within target timeframes due to efficient management of workload priorities during peak catastrophe seasons.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Identified suspicious losses and contacted manager for investigative assistance.
- Maintained contact with claimants and attorneys to determine treatment status.
- Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.
- Negotiated [Type] settlement agreements to resolve disputes.
Education
Associate of Science - Nursing Administration
Hosanna College Of Nursing
Miramar, FL08-2018
Associate of Science - SQL Server Database Administration
Coin Education Service Center
Atlanta, GA08-2013
Associate of Science - Computer
Lagos City Computer College
Ikeja Lagos01-2009
Bachelor of Science - Biochemistry
University of Ibadan
Ibadan Oyu State Nigeria09-1997
Skills
- Microsoft Excel
- Data validation
- Power BI experience
- Analytical mindset
- Accuracy and efficiency
- Performance metrics evaluation
- SQL proficiency
- Data integrity
- Report automation
- Presentation materials
- Adaptive learning
- Business intelligence
- Data warehousing
- Advanced analytics
- Reporting procedures
- ETL processes
- Qualitative analysis
- R programming
- Statistical methodology
- Data tracking applications
- Predictive analytics
- Reporting efficiency and accuracy
- Dependable and reliable
- Creative problem solving
- Query execution
- Concise time-management
- Python programming
- Data collection
- Continuous improvement
- Data analysis
- Prioritization
- Data quality assurance
- Data interpretation
- Tableau expertise
- Database management
- Machine learning
- Quantitative analysis
- Data modeling
- Report development
- Data cleansing
- Trend identification
- Report troubleshooting
- Dashboard creation and management
- Call center strategy
- Effective scheduling
- Reporting guidelines and criteria
- Data integration
- Data maintenance processes
- Dashboard creation
- KPI tracking
- Trend data analysis
- Stakeholder communication
- Price testing and analysis
- Risk assessment
- Operations analysis
- Model development
- Business intelligence testing
- Executive-level presentations
- Financial markets
- Intelligence analysis
- Business requirements
- Oracle business intelligence
- Documentation management
- Business process mapping
- New market identification
- Geographic trend tracking
- Specifications documentation
- Competitive analysis
- Accounting principles
- SWOT analysis
- Business intelligence systems
- Competitive market analysis
- Data synthesizing
- Financial modelling
- IIBA methodologies
- Computer server management
- Financial planning
- Data science research methods
- Forecasting and planning
- Web-based reporting tools
- Data synthesis
- Technical design documentation
- Technical writing
- Operational modelling
- Information modeling
- Systems analysis
- Predictive modeling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
- CBAP - Certified Business Analysis Professional
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Full Professional
Timeline
HEDIS Reporting Analyst
Cigna
02.2019 - 04.2025
HEDIS DATA Abstraction/Reviewer
Family Health Associates
01.2015 - 08.2019
Catastrophe Insurance Adjuster
Plot Catastrophe
11.2012 - 09.2018
Associate of Science - Nursing Administration
Hosanna College Of Nursing
Associate of Science - SQL Server Database Administration
Coin Education Service Center
Associate of Science - Computer
Lagos City Computer College
Bachelor of Science - Biochemistry
University of Ibadan
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