JENNIFER STAKES
Lockhart,Texas
Summary
Experienced Health Information Management professional seeking a supervisory position to apply my knowledge of quality assurance initiatives and staff training. Committed to maintaining the accuracy and security of confidential patient records while implementing process improvements to enhance operational workflows and support superior patient care
Overview
7
7
years of professional experience
Work History
Claims Representative
Cigna
01.2025 - Current
- Managed complex claims processing, ensuring compliance with regulatory requirements and company policies.
- Analyzed claim data to identify trends, enhancing accuracy and reducing processing errors.
- Collaborated with cross-functional teams to resolve client inquiries and expedite claim resolution.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Leveraged technology to automate routine tasks, allowing more focus on complex claim investigations.
- Calculated adjustments, premiums and refunds.
Bilingual Birth Registar/ HIM Specialist I
R1RCM
02.2022 - 12.2024
- Liaised between hospitals, county offices, state agencies, and other health care providers as needed while registering births.
- Accurately verified and entered patient data into the hospital's computer system and maintained a high level of confidentiality.
- Adhered strictly to HIPAA guidelines while handling sensitive patient data relating to births.
- Performed daily audits of medical records documentation to ensure compliance with established guidelines.
- Provided training and support to new staff members regarding medical record completion requirements.
- Scanned documents into electronic health record system according to established procedures.
- Maintained current knowledge of state regulations regarding birth registrations and ensured compliance with these requirements at all times.
- Compiled birth registration forms accurately and submitted them to the appropriate state agency for processing.
- Monitored changes in laws or regulations related to births and updated policies accordingly.
- Prepared reports summarizing key metrics related to health information management activities.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Substitute Nurse Assistant & Teacher
Lockhart ISD
12.2018 - 02.2022
- Followed existing lesson plans to provide consistent instruction to assigned students.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Provided health services to students in the absences of the campus nurse.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Demonstrated strong organizational skills while managing multiple classrooms.
Education
Diploma - Nursing
Career Point College
Austin05.2016
Skills
- Electronic Medical Records Management
- Administrative Support
- Birthing Records
- Financial Records
- Time management
- Insurance claims review
- Microsoft office
LANGUAGES
Spanish - Intermediate
Timeline
Claims Representative
Cigna
01.2025 - Current
Bilingual Birth Registar/ HIM Specialist I
R1RCM
02.2022 - 12.2024
Substitute Nurse Assistant & Teacher
Lockhart ISD
12.2018 - 02.2022
Diploma - Nursing
Career Point College