Mahagony King
Keithville,LA
Summary
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Representative
UnitedHealth Group
02.2022 - 01.2025
- Provided exceptional customer service by effectively addressing inquiries and resolving issues in a timely manner
- Enhanced customer satisfaction by delivering accurate information and maintaining a professional demeanor with clients
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Shift Lead
AEP/SWEPCO
02.2020 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Medical assistant -
Ayers career college
Skills
- Microsoft Office Suite
- Medical Terminology
- DocuSign
- Communication
- Conflict Resolution
- Patient Care
- Clinical Procedures
- Electronic Health Records (EHR) Management
- Product Knowledge
- Medical assistant
- HIPAA
- Microsoft office
- Insurance claims review
- Claims investigation
- Settlement negotiation
- Documentation review
- Database management
- File management
Certification
- Certified Medical Assistant, NAHP, 09/01/23
- BLS, American Heart Association, 09/01/23
Timeline
Claims Representative
UnitedHealth Group
02.2022 - 01.2025
Shift Lead
AEP/SWEPCO
02.2020 - 01.2022
Medical assistant -
Ayers career college