Lataisha Brown
Green Cove Springs,FL
Summary
Assisted customers in fast-paced environments by providing timely support and solutions. Maintained a positive and professional demeanor while addressing customer needs. Contributed to high-volume operations through effective multi-tasking and a proactive approach. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Representative
Conduent
04.2024 - Current
- Facilitated health insurance modifications and verification processes for members. Coordinated with relevant departments to address member needs effectively. Managed documentation processes to ensure compliance and accuracy for member files.
- Processed claims efficiently, ensuring compliance with company policies and regulations.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Commercial Driver
Covenant Transport
07.2023 - 02.2024
- Achieved seamless logistics through meticulous logging of transportation activities. Streamlined documentation processes for load requirements, enhancing operational efficiency. Delivered goods across 48 states, ensuring timely service. Drove dry and refrigerated vans, adapting to diverse cargo needs. Optimized trip planning to maximize efficiency in load pick-up and drop-off.
Dispatcher/Customer Service
Coca-Cola Consolidated, Inc.
04.2022 - 07.2023
- Oversaw logistics for truck load coordination within facility. Managed financial transactions, including counting and depositing money/checks. Handled incoming calls and deescalated potential conflicts. Ensured completion of all required documentation. Delivered technical support and resolved customer service issues promptly.
Chat Specialist
Alorica
01.2020 - 04.2022
- Managed preparation and submission of appropriate paperwork to streamline administrative processes.
- Analyzed customer inquiries to deliver accurate solutions in a timely manner.
- Trained new staff on best practices for handling customer interactions and utilizing support tools.
Assistant Manager
Pizza Hut
02.2019 - 01.2020
- Achieved timely truck orders to streamline delivery processes. Established effective scheduling systems to maximize operational productivity. Managed shift transitions to maintain consistent service quality.
Team Leader/Supervisor
LITTLE CEASARS
07.2015 - 09.2017
- Managed incoming calls by delivering information, recording messages, or routing calls to relevant parties. Leveraged computer systems for diverse applications to enhance operational efficiency. Oversaw collection and deposit processes, ensuring meticulous record-keeping of financial transactions. Facilitated visitor interactions by addressing inquiries or directing them to suitable contacts according to their requirements.
Education
Certificate - CDL-A
Roadmaster Driving School
Columbia, SC07.2023
Bachelor of Science - Biology
University of South Carolina Beaufort
Okatie, SC05.2021
Diploma - undefined
MARION HIGH SCHOOL
Marion, SC05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Call management
- Administrative support
- Microsoft Office Suite
- De-escalation techniques
Certification
- CDL-A - 2 Years
- Certified Fitness Instructor
- CPR & First Aid Certification
- Certified CDL-A Company Owner, Beyond The Mile LLC - 1 Year
Timeline
Claims Representative
Conduent
04.2024 - Current
Commercial Driver
Covenant Transport
07.2023 - 02.2024
Dispatcher/Customer Service
Coca-Cola Consolidated, Inc.
04.2022 - 07.2023
Chat Specialist
Alorica
01.2020 - 04.2022
Assistant Manager
Pizza Hut
02.2019 - 01.2020
Team Leader/Supervisor
LITTLE CEASARS
07.2015 - 09.2017
Diploma - undefined
MARION HIGH SCHOOL
Certificate - CDL-A
Roadmaster Driving School
Bachelor of Science - Biology
University of South Carolina Beaufort