Kenneice Humphrey
Goodyear,AZ
Summary
Seeking a position which will allow me to make an immediate contribution, as an integral part of a successful team. I possess skills, as well as knowledge that allows me to adapt to various career objectives and succeed with hard work, determination integrity and excellent attention to detail.
Overview
16
16
years of professional experience
Work History
Claims Representative
State Farm
Tempe, AZ
10.2023 - Current
- Help customers with auto claims
- Make liability decisions, set up repairs and send payments accordingly
- Documenting claims appropriately.
Delivery Partner
Shipt
Avondale, AZ
08.2021 - Current
- Setting my own schedule, providing exceptional communication and customer service to customers while shopping and delivering orders in a timely manner.
Stocker
Warehouse Walmart Distribution Center
Buckeye, AZ
02.2022 - 10.2022
- Cutting open freight, verifying correct items and correct count, cleaning
Training Facilitator
IntouchCX
Mesa, AZ
10.2022 - 10.2023
- Training incoming, tenured, and leadership staff in media services and financial services via phone and chat support
- Also training mentors for success skill training
- Proctor exams at the end of each class to ensure advisors have the knowledge to perform day to day job duties
- Perform daily administrative duties working with multiple software applications to organize and keep track of advisors attendance
- Correcting and approving time punches.
Delivery Driver
Gopuff
Tolleson, AZ
05.2021 - 01.2023
- Contracted, Delivering customers order on time, making sure contents of order are accurate and communicating with customers to ensure their delivery is taken to correct location.
Delivery Driver
FTA TRANSPORT
Phoenix, AZ
08.2020 - 07.2021
- Delivering packages to customers and businesses providing customer service and following safety protocols
Warehouse Associate
Chewy
Goodyear, AZ
01.2020 - 09.2020
- Picking, packing, lifting up to 50lbs continuously
- PlT Equipment driver
- Making sure customer orders are correct to be shipped out, cleaning, and meeting daily rate
Lyft Driver
Lyft
Las Vegas, NV
02.2019 - 01.2020
- Navigating to pick up passengers and proceeding to their destination loading and unloading luggage also providing customer service
Cashier/Customer Service
7-Eleven
Henderson, NV
02.2019 - 12.2019
- Complete customer transactions providing customer service keeping store clean keeping track of new supplies to be ordered to replenish store needs training new associates closing out shift
Outbound Sales Representative
Hilton Grand Vacations
Las Vegas, NV
09.2018 - 02.2019
- Outbound calls, working with members to have a vacation package
Delivery Driver
Domino's
Las Vegas, NV
11.2017 - 02.2019
- Courier prepared food items, utilizing time management and GPS technology
- Assist in customer sales and material preparation and handling.
Customer Service Rep
Logisticare
Las Vegas, NV
06.2018 - 07.2018
- Taking inbound calls, collecting information from patients to schedule for ride share program
- Providing customer service making reservations.
Agent
Knoah
Las Vegas, NV
04.2018 - 05.2018
- Review sales call using audio referencing technology and confirm validity of sales practices
- Maintain quality control standards within company, whilst adhering to all integral values.
Tier 1 Fulfillment Associate
Amazon
Las Vegas, NV
07.2014 - 03.2018
- Operated computer systems to track missing or incorrectly counted items to be put on shelves
- Place items onto the shelf by using a scanner
- Receiving orders, order picking, and packaging items without compromising rate standards
Packer
Ross Distribution Center
Perris, CA
01.2013 - 07.2014
- Taking orders from conveyor to be sorted into the correct packing bins to be shipped out of the building without compromising rate standards
Cashier
Family Dollar
Houston, TX
09.2010 - 01.2013
- Completing sales transactions, providing customer service, keeping store clean and shelves stocked, and training of new employees
Certified Nursing Assistant
Alderwood Manor Convalescent Hospital
San Gabriel, CA
01.2009 - 09.2010
- Provided care for elderly patients with activities of daily living
Education
Certification in Pharmacy Technician Program -
UEI Career College
Riverside, CA01.2013
Windsor School of Nursing
Walnut, CA01.2009
High School Diploma in General Education -
Bates Tech College
Spanaway, WA01.2002
Skills
- Food Service
- Customer Service
- Crew Member
- Cold Calling
- Packaging
- Order Picking
- Senior Care
- Pharmacy Technician Experience
- 10 Key Data Entry
- Courier
- Outbound Sales
- Compounding Medications
- Delivery Driver Experience
- Food Production
- Typing
- Microsoft Word
- Customer service
- Mentoring
- Cash register
- Materials handling
- Shipping & receiving
- Heavy lifting
- 70 wpm typing
- 10 key
- Excellent operations skills
- MS office, excel, powerpoint
- Data entry
- Word, outlook
- Fax/copiers
- Great communication skills
- Excellent cashier experience
- Team player
- Authorized to work in the US for any employer
Timeline
Claims Representative
State Farm
10.2023 - Current
Training Facilitator
IntouchCX
10.2022 - 10.2023
Stocker
Warehouse Walmart Distribution Center
02.2022 - 10.2022
Delivery Partner
Shipt
08.2021 - Current
Delivery Driver
Gopuff
05.2021 - 01.2023
Delivery Driver
FTA TRANSPORT
08.2020 - 07.2021
Warehouse Associate
Chewy
01.2020 - 09.2020
Lyft Driver
Lyft
02.2019 - 01.2020
Cashier/Customer Service
7-Eleven
02.2019 - 12.2019
Outbound Sales Representative
Hilton Grand Vacations
09.2018 - 02.2019
Customer Service Rep
Logisticare
06.2018 - 07.2018
Agent
Knoah
04.2018 - 05.2018
Delivery Driver
Domino's
11.2017 - 02.2019
Tier 1 Fulfillment Associate
Amazon
07.2014 - 03.2018
Packer
Ross Distribution Center
01.2013 - 07.2014
Cashier
Family Dollar
09.2010 - 01.2013
Certified Nursing Assistant
Alderwood Manor Convalescent Hospital
01.2009 - 09.2010
Certification in Pharmacy Technician Program -
UEI Career College
Windsor School of Nursing
High School Diploma in General Education -
Bates Tech College