Diana Cannon
St Louis,MO
Summary
With over 9 years of experience in customer service and dispatch, this professional has demonstrated exceptional ability in managing high-volume inbound calls, ensuring customer satisfaction, and resolving complaints efficiently. Skilled in scheduling, financial accuracy, and innovative problem-solving, they have significantly contributed to service delivery improvements and customer loyalty enhancement. Their expertise is further complemented by supervisory experience and proficiency in retail sales, food handling, and safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Representative
Allstate Corp
St Louis
02.2025 - Current
- Processed insurance claims efficiently using proprietary software systems.
- Communicated with clients to gather necessary claim documentation and information.
- Evaluated claims to determine validity and compliance with policy guidelines.
- Resolved customer inquiries and provided updates on claim status promptly.
- Collaborated with adjusters to assess damages and review claim details.
- Documented claim activities accurately in the company's database system.
- Educated clients on policy coverage and claims procedures effectively.
Technical Support Representative
Kelly services
Florissant, MO
03.2023 - 02.2025
- Set up phones and Mac's
- Assistant with technical issues on devices
- Schedule appointments
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Resolved XX% of customer inquiries on the first call, exceeding departmental targets
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Assisted in the development of knowledge base articles and FAQs to improve self-service options for customers
- Performed remote diagnostics and troubleshooting to identify root causes of technical problems
- Demonstrated strong problem-solving skills by analyzing error logs, system configurations, and network settings
- Provided step-by-step instructions to customers on how to resolve common software installation issues
- Provided remote assistance to customers for software installations, updates, and patches
- Conducted follow-up calls with customers to ensure their technical issues were fully resolved
Dispatcher/Customer Service
AAA Auto Club Enterprises
Florissant, MO
11.2019 - 12.2022
- Efficiently manage high-volume inbound calls, showcasing strong customer service skills.
- Monitor and report ETA of rides, ensuring timely and satisfactory service.
- Schedule rides with precision, demonstrating excellent organizational abilities.
- Handle customer complaints professionally, resolving issues and enhancing customer satisfaction.
- Contribute to team performance by consistently meeting and exceeding service level agreements.
Dispatcher/Customer Service
Spectrum
Saint Ann, MO
07.2016 - 01.2019
- Responsibly managed incoming customer calls at Spectrum, ensuring prompt and efficient service.
- Expertly diagnosed and resolved issues with phone, cable boxes, and internet, enhancing customer satisfaction.
- Scheduled appointments strategically to optimize workflow and improve service delivery.
- Processed customer payments, demonstrating strong attention to detail and financial accuracy.
- Addressed and resolved customer complaints, contributing to a 15% improvement in customer satisfaction ratings.
Waitress
Red Lobster
Saint Charles, MO
02.2015 - 07.2016
- Delivered top-notch customer service, enhancing dining experience
- Crafted and served a variety of beverages and salads, ensuring customer satisfaction
- Maintained a clean and organized dining area, promoting a pleasant atmosphere
- Resolved customer complaints, demonstrating excellent problem-solving skills
- Contributed to an increase in repeat customers by 15%, driving business growth
Cashier/Sales Associate
Lee's Famous Recipe Chicken
Florissant, MO
08.2013 - 01.2015
- Efficiently processed customer orders, ensuring a seamless and enjoyable dining experience
- Managed cash transactions with precision, contributing to the restaurant's financial accuracy
- Maintained high standards of cleanliness in restrooms, promoting a healthy and safe environment
- Cooked and packaged food adhering to strict quality standards, resulting in customer satisfaction
- Collaboratively worked with the team to meet demanding service times during peak hours
- Efficiently managed customer transactions and order fulfillment, enhancing customer satisfaction.
- Streamlined food packing process, reducing wait times and boosting sales.
Education
HighSchool diploma -
McCluer North HighSchool
Florissant, MOSkills
- Food Preparation
- Food Safety
- Kitchen Experience
- Cash Handling
- Cleaning
- Cashiering
- Supervising experience
- Food Handling
- Customer service
- Typing
- Computer skills
- Serving
- POS
- Applied Behavior Analysis
- Food service
- Retail sales
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Claims Representative
Allstate Corp
02.2025 - Current
Technical Support Representative
Kelly services
03.2023 - 02.2025
Dispatcher/Customer Service
AAA Auto Club Enterprises
11.2019 - 12.2022
Dispatcher/Customer Service
Spectrum
07.2016 - 01.2019
Waitress
Red Lobster
02.2015 - 07.2016
Cashier/Sales Associate
Lee's Famous Recipe Chicken
08.2013 - 01.2015
HighSchool diploma -
McCluer North HighSchool