THOMAS CLARK
Lakeland
Summary
Friendly and hardworking Lakeland resident with 6 years of experience providing excellent customer service in fast-paced restaurant environments. Holds two bachelor’s degrees from University of South Florida and is skilled in taking accurate orders, serving food and beverages, handling payments, and creating positive dining experiences for guests. Reliable team player with strong communication, multitasking, and problem-solving abilities, dedicated to maintaining a clean and organized workspace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Representative
Progressive
Lakeland, FL
08.2024 - 02.2026
- Evaluated and processed insurance claims to ensure compliance with company policies and regulations.
- Investigated claim details by gathering information from policyholders, witnesses, and third parties.
- Collaborated with legal teams to resolve complex claims disputes and mitigate potential losses.
- Developed training materials for new adjusters, enhancing onboarding processes and knowledge retention.
- Mentored junior adjusters in best practices for claims assessment and customer communication strategies.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Server
Grillsmith
Lakeland, FL
04.2023 - 08.2024
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Fish City Grill
Lakeland, FL
03.2022 - 04.2023
- Greeted customers and provided friendly service
- Took food and drink orders accurately
- Served food and beverages in a timely manner
- Handled payments and cash transactions
- Kept tables and dining areas clean
- Worked with team members to provide above and beyond customer service
- Assisted customers with knowledge to answer their questions and concerns regarding the menu and any dietary restrictions
Server
Aubelo’s
Lakeland, FL
01.2020 - 02.2022
- Provided friendly, attentive customer service in a fast-paced restaurant environment
- Took accurate food and beverage orders and entered them into POS systems
- Delivered meals promptly while ensuring guest satisfaction and order accuracy
- Maintained knowledge of menu items, specials, and dietary accommodations
- Handled cash, credit card transactions, and balanced receipts at end of shifts
- Worked collaboratively with kitchen staff and team members to ensure smooth service
- Resolved customer concerns professionally and efficiently
- Maintained cleanliness and organization of dining areas and service stations
- Managed multiple tables while prioritizing efficiency and hospitality
Education
BA - Mass Communications, Broadcast Production
University of South Florida
01.2023
BS - Biology
University of South Florida
01.2016
AA - Associate in Arts - undefined
Valencia Community College
01.2014
Skills
- Led customer service initiatives to enhance client satisfaction
- Fostered effective communication among team members to achieve objectives
- Championed teamwork to improve overall project outcomes
- Streamlined multitasking processes to benefit operational workflow
- Optimized time management practices for better productivity
- Supervised cash handling procedures to ensure accuracy and security
- Implemented POS systems effectively to improve transaction speed
- Promoted food safety awareness to safeguard customer health
- Resolved complex issues through advanced problem-solving techniques
- Cultivated a friendly attitude to enhance customer relations
- Organized projects efficiently to meet deadlines and expectations
- Maintained high attention to detail to uphold quality standards
- Thrived in fast-paced environments to deliver exceptional service
- Achieved high order accuracy to improve customer loyalty
- Navigated conflict resolution processes to maintain a harmonious workplace
Certification
- Social Media Marketing (HootSuite)
- Fundamentals of Digital Marketing (Google)
- Email Marketing (HubSpot) - In Progress
COURSEWORK
- TV Production & Direction
- Radio & Podcasting
- Telecommunications Management
- Social Media Marketing
- Writing For Radio & TV
- Electronic Field Production
- Broadcast News
- Principles of Public Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Representative
Progressive
08.2024 - 02.2026
Server
Grillsmith
04.2023 - 08.2024
Server
Fish City Grill
03.2022 - 04.2023
Server
Aubelo’s
01.2020 - 02.2022
BA - Mass Communications, Broadcast Production
University of South Florida
BS - Biology
University of South Florida
AA - Associate in Arts - undefined
Valencia Community College