Talada Washington
Philadelphia, PA
Summary
Professional with robust experience in eligibility and benefits administration, well-equipped to drive operational efficiency and client satisfaction. Adept at navigating complex systems, resolving issues, and streamlining processes. Strong focus on team collaboration and achieving tangible results, fostering reliable and adaptable work environment. Key skills include eligibility determination, compliance, data analysis, and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Eligibility Senior Representative
Cigna
11.2007 - Current
- Mentored junior representatives, fostering skill development and knowledge sharing within the team.
- Streamlined workflows to enhance efficiency in application processing and reduce turnaround times.
- Led eligibility determination processes for complex cases, ensuring compliance with regulatory standards.
- Demonstrated commitment to data privacy by adhering strictly to security protocols when handling confidential applicant information.
- Collaborated with cross-functional teams to resolve escalated issues related to member eligibility and benefits.
Education
Associate of Applied Science - Liberal Arts And Sciences
Montgomery County Community College
Blue Bell, PA08-2020
Skills
- Claims processing
- Documentation
- Healthcare industry
- Eligibility determination
- Cross-functional teamwork
- Customer service
- Effective communication skills
- Active listening
- Computer proficiency
- Self motivation
- Interpersonal skills
- Reliability
Certification
- Certified Pharmacy Technician- 2016-2026
Timeline
Eligibility Senior Representative
Cigna
11.2007 - Current
Associate of Applied Science - Liberal Arts And Sciences
Montgomery County Community College