Hollie King
Johnstown,NY
Summary
Resourceful Senior Eligibility Representative known for high productivity and efficiency in task completion. Possess specialized skills in policy interpretation, application processing, and regulatory compliance which contribute to streamlined operations. Excel at communication, problem-solving, and teamwork, ensuring seamless coordination across departments. Committed to delivering quality service and support in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Eligibility Senior Representative
Accredo Health Group
Warrendale, Pennsylvania
06.2022 - Current
- Through extensive cross training, abilities to adapt and perform multiple skills in all aspects of the clearance department including and not limited to Clearance, Prior Authorizations, Re-authorization, Ship clearance, specific payers, and growth hormone, HIV/Hep C and other Nueroscience specialty medications. With team work daily goals are exceeded by 80-100% completion rate. Added to Home Infusion division and work with Advanced Immune Compromised Conditioned patients.
- Within a timely manor and with strict adherence to all guidelines and PHI patients receive there medications.
- Using meticulous attention to details, and a high rate of volume of account, ensures accuracy to accounts and charting notes.
- Using schooling and past work experience has helped in knowing computer applications to do workload accurately and fast having minimal errors.
- Customer Service is key in this position as calling Patients, payers and physicians is a main integral part of handling the accounts. Proper speech with medical terminology and knowledge of the system, help communicate necessary information to the correct party.
Quilter/Final Inspector
Townsend Leather Company
Johnstown, NY
08.2016 - 06.2022
- Using world's finest leather manufactured and using highly technical machinery to quilt intricate panels for customer requests, only one with capabilities to do this job.
- Through extensive cross training, abilities to adapt and perform multiple skills in all aspects of manufacturing including but not limited to, creating orders and production ticket to manufacturing leather and shipping it out to customers.
- Attention to detail and accuracy in computer entries is crucial to this position.
- Final Inspecting is examining finished leather to properly grade for customer needs.
- Attention to detail and extensive knowledge of leather make it a speedy job required to successfully complete each order.
- Cross trained in Measuring, Staking, Buffing, Press operation, computer applications, Shipping, Cutting and Finished Stock departments, considered extremely valuable.
- To achieve this level of experience, detail orientation is vital and key to Townsend's highest level of success and record-breaking years.
- Collected samples and tested system components.
- Uphold codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
- Set policies governing inspecting, testing, and compliance operations.
- Used measuring instruments such as rulers, calipers and gauges to measure dimensions of materials and products.
- Marked materials and items for acceptance or rejection, recording test results and inspection data into spreadsheets.
- Completed documentation and updated tracking spreadsheets each day.
- Maximized new employee performance and satisfaction through proper training.
- Supervised 3-person team.
- Analyzed and interpreted sample data and blueprints to determine and measure specifications and inspection and testing procedures.
- Stamped materials and containers to denote size and grade information.
- Investigated and recommended new equipment and tooling to facilitate safe, efficient production.
- Collected leather samples for testing to accurately compute findings.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Measured and tested finished products, assemblies and components for proper functioning and operation.
Assistant Manager
Peebles Department Store
08.2015 - 08.2016
- Acted as Manager when in their absence.
- Worked alongside staff of 15 people to Stock, Set sales and planograms, As team leader had record sales and successful reviews from upper management.
- Some duties behind scenes were, Payroll, Inventory, Cleaning, balancing cash drawers and vault, banking necessities including deposits and bill paying, unloading trucks and manage inventory placement, special orders and online sales.
- Customer satisfaction was key to winning sales team that was molded with management skills to keep positive force going.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored security and handled incidents calmly.
- Achieved recognition for contribution to store success by optimizing sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Shift Supervisor
Save, Lot Grocery Store
01.2013 - 08.2015
- Acted as management in absence of Manager.
- Ran register, cash settlement of registers, stocked shelves and coolers/freezers, inventory, set sales and planograms, key turner opened store and helped with bank deposits and cash deliveries.
- Awarded "employee of the month" for exceptional leadership skills.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Inventory Specialist
Crossmark
01.2012 - 06.2013
- With detailed observation skills and technical equipment, obtained inventory data for multiple corporations and submitted through computer programs and convened information on lengthy conference calls with corporate heads and marketing teams to accurately determine how products are advertised and promoted to consumers.
- Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.
- Performed data entry and completed proper paperwork.
- Record times achieved in processing data increased output by 50%.
- Performed data entry and completed proper paperwork.
Unit Coordinator/PCT
St. Mary's Hospital
Amsterdam, NY
01.2004 - 01.2011
- In high volume, and high stress evening shift of Emergency room, all duties were achieved with attention to detail and accuracy, some duties are as follows; processed orders through data entry on multiple platforms of computer software programs, answered multi-line telephone system with average of 100 calls per shift, covered for call center breaks as operator, coordinated transportation to and from ER via helicopter or ambulance, called on-call physicians for patient needs and orders, patient registrations including insurance verification and billing methods, scheduling appointments internally and externally, processed patient admissions and discharges, answered call lights, observed telemetry monitors for alarms, called for codes and maintained hospital procedures for such codes and emergency protocols, communicated with nurses and acted as liaison to make Emergency Room run smooth.
- Was on emergency management staff for external and internal disaster situations.
- As Patient Care Tech, patient care was most important part of position.
- Taking care of patients by obtaining specimens, assisting in ambulation and moving patients in and out of stretchers, phlebotomist that was regularly called on for hard to obtain venipunctures, ie: children/infant, EKG technician that notified doctors or providers with crucial results of heart monitoring, assisted physicians and nurses with procedures after setting sterile fields, and dressing sites after procedures were complete, patient training and housekeeping.
- Rewarded by patients for exceptional care and going above normal duties to help give patients best care possible.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Prioritized safe care for patients, staff and visitors.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
- Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Provided care for 15 plus-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Responded to patient call lights to expedite appropriate follow-through.
Floating Head Teller
NBT Bank
Johnstown
04.1999 - 06.2002
- Supervised daily operations of teller line and ensured efficient workflow.
- Trained and mentored new tellers on bank policies and procedures.
- Managed customer transactions, ensuring accuracy and compliance with regulations.
Education
Basic Billing And Coding - Medical Billing And Coding
Alison
02.2026 - 02.2026
Pharmacy Technician - Pharmacy Technician
Alison
02.2026 - 02.2026
Some College (No Degree) - Graphic Design
Fulton Montgomery Community College
Johnstown, NYSome College (No Degree) - Allied Health Science
South University Online
Johnstown, NYSome College (No Degree) - Business Administration
University of Phoenix Online
Johnstown, NYSkills
- Operations Monitoring
- Manufacturing Enhancement
- Sample Collection
- Time Management
- Attention to Detail
- Quality Control
- Documentation and Recordkeeping
- Problem Anticipation and Resolution
- Packaging and Shipping Support
- Project Management
- Computer-Aided Design
- Computer-Aided Manufacturing
- Presentation Delivery
- Spreadsheet Tracking
- Component Fabrication
- Word Processing
- Data Entry
- Billing
- Coding
- Corporate operations
- Fundraising organization
- Political strategy
- Pharmacy technician
- Computer design
Affiliations
- Kentucky Colonel Award of Philanthropy
- COO of board for Robert W. Chambers Mansion & Park, Inc
- Boy Scouts of America
- Fulton County Womens Republican
- Committee
- Womens Republican Club of Fulton County Corresponding Secretary
- NYS Federation of Republican Women
- Historical Societies and Colonial Re-enactor
Hobbies and Interests
- Gardener and homesteader
- Enjoy any craft and very artistic
- Love to do anything outdoors
- Preserving food that I grow and process
- Sewing and creating any type of art
- Painting and drawing
- Leathercraft and woodcraft
- Helping in community fundraising and functions
- History fanatic
- Participating in colonial re-enactment events
Timeline
Basic Billing And Coding - Medical Billing And Coding
Alison
02.2026 - 02.2026
Pharmacy Technician - Pharmacy Technician
Alison
02.2026 - 02.2026
Eligibility Senior Representative
Accredo Health Group
06.2022 - Current
Quilter/Final Inspector
Townsend Leather Company
08.2016 - 06.2022
Assistant Manager
Peebles Department Store
08.2015 - 08.2016
Shift Supervisor
Save, Lot Grocery Store
01.2013 - 08.2015
Inventory Specialist
Crossmark
01.2012 - 06.2013
Unit Coordinator/PCT
St. Mary's Hospital
01.2004 - 01.2011
Floating Head Teller
NBT Bank
04.1999 - 06.2002
Some College (No Degree) - Graphic Design
Fulton Montgomery Community College
Some College (No Degree) - Allied Health Science
South University Online
Some College (No Degree) - Business Administration
University of Phoenix Online