Open To Work
Talada Washington
Work Preference
Summary
Dynamic professional with extensive experience at Cigna, excelling in eligibility determination and claims processing. Proven ability to mentor teams and streamline workflows, enhancing efficiency. Strong interpersonal skills and a commitment to compliance ensure high-quality service delivery. Recognized for effectively resolving complex issues through cross-functional collaboration and active listening.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Eligibility Senior Representative
Cigna
11.2007 - Current
- Mentored junior representatives, fostering skill development and knowledge sharing within the team.
- Streamlined workflows to enhance efficiency in application processing and reduce turnaround times.
- Led eligibility determination processes for complex cases, ensuring compliance with regulatory standards.
- Demonstrated commitment to data privacy by adhering strictly to security protocols when handling confidential applicant information.
- Collaborated with cross-functional teams to resolve escalated issues related to member eligibility and benefits.
Recovery Specialist
GMAC Mortgage LLC dba Ditech.com
Horsham, Pennsylvania
01.2001 - 11.2007
- Collaborated with interdisciplinary teams to ensure holistic client support.
- Conducted assessments to identify barriers to recovery and provide solutions.
- Documented case notes accurately to track progress and treatment plans.
- Maintained compliance with organizational policies and regulatory standards.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
- Managed a high volume of accounts, prioritizing tasks to meet recovery targets.
- Coordinated with other departments to ensure a comprehensive approach to account management.
Education
Associate of Applied Science - Liberal Arts And Sciences
Montgomery County Community College
Blue Bell, PA08-2020
Skills
- Claims processing
- Documentation
- Healthcare industry
- Eligibility determination
- Cross-functional teamwork
- Customer service
- Effective communication skills
- Active listening
- Computer proficiency
- Self motivation
- Interpersonal skills
- Reliability
Certification
- Certified Pharmacy Technician- 2016-2026
Timeline
Eligibility Senior Representative
Cigna
11.2007 - Current
Recovery Specialist
GMAC Mortgage LLC dba Ditech.com
01.2001 - 11.2007
Associate of Applied Science - Liberal Arts And Sciences
Montgomery County Community College