Anna Mullins
Arlington,VA
Summary
Detail-oriented healthcare administration supervisor with over 7 years of expertise in HIPAA compliance and patient care. Proven ability to maintain sensitive medical records and coordinate communication among healthcare providers. Analytical problem solving skills with expertise in medical insurance coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Administration Supervisor
US Army, Pentagon
Arlington, VA
11.2024 - Current
- Delivered executive-level medical records and administrative support to high profile Government leadership, to include the Department of War bureaucrats, the Joint Chief of Staff members, and US Congress members.
- Maintained and processed sensitive medical records with a high level of accuracy and confidentiality.
- Ensured compliance with healthcare privacy regulations, prioritizing HIPAA standards.
- Navigated complex medical insurance policies to ensure appropriate billing practices for clients'' prescriptions deliveries.
- Coordinated communication between medical providers, administrative staff, and external facilities to ensure continuity of care.
- Supervised and trained US Government contractor personnel, fostering a productive and efficient team environment.
- Managed priority processing of medical records for transitioning personnel, supporting Department of Veterans Affairs (VA) claims and improving timeliness and accuracy of documentation.
- Served as the primary point of contact for incoming and outgoing mail at the DiLorenzo Pentagon Health Clinic, ensuring timely distribution and handling of sensitive and time-critical documents.
- Trained new team members on medical insurance coordination best practices, contributing to a highly skilled workforce within the department.
Patient Administration Specialist
US Army, Vilseck Army Medical Clinic
Vilseck, Germany
11.2022 - 11.2024
- Provided healthcare administrative support to international patients, including NATO service members and foreign nationals.
- Coordinated healthcare documentation and insurance-related processes for international patients, safeguarding compliance with varying policies and requirements.
- Collaborated with host nation healthcare staff, including German nationals, to support efficient clinic operations and patient care coordination.
- Registered NATO and international patients into clinic systems, verifying accurate data entry and proper documentation and insurance for care services.
- Supervised and provided guidance to junior soldiers, warranting adherence to administrative procedures and maintaining workflow efficiency.
- Served as a key point of contact for international patient administrative needs, facilitating clear communication and coordination within foreign and military patient care.
Patient Administration/Medical Transportation Specialist
US Army
Tripler Army Medical Center, HI
10.2019 - 11.2022
- Coordinated and executed patient transport from aeromedical flight lines to the emergency department, ensuring safe and seamless transfer of care for patients arriving from across the Pacific region.
- Interacted directly with patients during transport, providing support, ensuring proper documentation and handoff to medical teams.
- Managed hospital admissions and patient placements, maintaining real-time visibility of bed availability of bed accountability across all floors of the hospital.
- Oversaw end-of-life administrative processes, ensuring proper documentation, compliance with protocols, and respectful handling of sensitive cases.
Education
High School Diploma -
Fort Campbell High School
Fort Campbell, TNNo Degree - General Studies
Univeristy of Maryland Global Campus
OnlineSkills
- Office Management
- Technical Proficiency
- HIPAA Expert
- Medical Insurance
- Organizational Leadership
- Office Administration
- Employee Supervision
- Patient Care/Movement
- Recordkeeping and file management
- Executive support
Accomplishments
- Supervised team of 26 staff members, to include soldiers and civilians.
- Expertly used AHLTA and MHS Genesis to maintain accurate patient records, appointment scheduling, and patient history for multiple military medical facilities.
- Documented and resolved medical insurance discrepancies which led to significant decrease of improper medical billing for patients.
- Supported 900+ patient encounters during foreign/US operations, ensuring accurate tracking and documentation of all casualties and patient movements.
- Streamlined patient check-in and scheduling for a high-volume military treatment facility, reducing average patient wait times by 90%.
- Maintained and audited over 14,000 of patient medical records (electronic and physical), achieving a 100% accuracy rate during external inspections.
Affiliations
- US Army
- The Defense Health Agency
- United States Department of War
Certification
- HIPAA Certified
- Medical Evacuation Transport
- Certified Medical Administrative Specialist
Timeline
Healthcare Administration Supervisor
US Army, Pentagon
11.2024 - Current
Patient Administration Specialist
US Army, Vilseck Army Medical Clinic
11.2022 - 11.2024
Patient Administration/Medical Transportation Specialist
US Army
10.2019 - 11.2022
High School Diploma -
Fort Campbell High School
No Degree - General Studies
Univeristy of Maryland Global Campus