Anna Myers
Fedex Office
Napa,CA
11
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager
3 Years 4 Months- Spearheaded team initiatives to enhance customer service, resulting in increased customer satisfaction.
- Resolved escalating problems to enhance customer relations and recapture lost revenue opportunities.
- Supported senior managers with day-to-day operational requirements.
- Coordinated employee schedules to provide adequate staff coverage.
- Managed inventory levels to ensure product availability while minimizing excess stock.
- Led team initiatives to improve customer service and increase customer satisfaction.
- Created promotional displays to enhance product visibility in retail environments. or events to increase product visibility and drive sales.
- Resolved customer complaints or issues in a timely manner.
- Managed cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports to ensure accuracy.
- Conducted regular inventory checks and placed orders for supplies.
Store Supervisor
2 Years- Oversaw team of up 20 employees selling $20,000-100,000 monthly.
- Reduced labor costs through strategic scheduling and aligning employee assignments with strengths and operational needs.
- Reported store performance metrics, goals, and challenges to upper management to align strategies.
- Supervised store employees to ensure efficient operations.
- Managed operations for 8 individual departments to ensure cohesive functionality.
- Implemented loss prevention measures to minimize shrinkage and theft incidents.
- Oversaw cash handling procedures, ensuring accuracy and security at all times.
- Implemented customer loyalty programs, enhancing retention.
- Developed and implemented customer loyalty programs to improve retention.
Assistant Manager
2 Years 9 Months- Supervised team of employees, providing guidance and support for their professional development.
- Resolved escalating problems to enhance customer relations and strengthen brand loyalty.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Coordinated employee schedules to provide adequate staff coverage.
- Supervised team, providing guidance and support to foster professional development.
- Supported senior managers with day-to-day operational requirements.
- Designed promotional displays or events that increased product visibility and boosted sales.
- Resolved customer complaints or issues in a timely manner.
- Resolved customer complaints or issues in timely manner.
Assistant Manager
1 Year 2 Months- Facilitated recruiting, training, and professional development to enhance team skills and performance.
- Resolved escalating issues to strengthen customer relations, foster brand loyalty, and recover lost revenue.
- Organized employee schedules to ensure adequate staffing coverage throughout shifts. to provide adequate staff coverage.
- Collaborated with management team to set and achieve sales targets.
- Supported senior managers with day-to-day operational requirements.
- Coordinated employee schedules to provide adequate staff coverage.
- Facilitated communication between staff and upper management to address operational issues.
- Managed inventory levels to ensure product availability while minimizing excess stock.
- Developed marketing strategies to promote new products and special deals.
- Fostered team-oriented environment that encouraged collaboration and high performance.
Retail Keyholder
1 Year 9 Months- Supervised daily store operations to ensure adherence to company policies and procedures.
- Trained and mentored new staff on product knowledge and customer service standards.
- Managed cash handling processes, including register reconciliation and deposit preparation.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Coordinated visual merchandising efforts to align with brand standards and seasonal promotions.
Education
High School Diploma
No Degree - Business
Skills
Recruiting and interviewing
Staff management
Employee scheduling
Schedule oversight
Sales performance analysis
Inventory management
Cash management
Budget assistance
Visual merchandising
Promotional material creation
Resource allocation
Workplace safety compliance
Task delegation
Negotiation
Timeline
Assistant Manager
Fedex Office
12.2022 - 04.2026Read More
Store Supervisor
Saks OFF 5TH
11.2020 - 11.2022Read More
Assistant Manager
Express
02.2018 - 11.2020Read More
Assistant Manager
MaxStudio
12.2016 - 02.2018Read More
Retail Keyholder
Nordstorm Rack
01.2015 - 10.2016Read More
Valley Oak
High School Diploma
Read More
Napa Valley College
No Degree from Business
Read More