Anna Narvaez
Vacaville,CA
Summary
Engaged in a collaborative team setting to utilize exceptional skills in customer service, administrative tasks, and orthopedic technology.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician 1
Sutter Davis Hospital
03.2023 - Current
- Collects blood specimens, as well as receives, handles and processes specimens for Laboratory testing. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Receives, sorts and accessions specimens, assigning to appropriate pre-analytic and analytic workflow. Completes computerized tasks related to patient registration and/or test order entry, specimen collection, receiving and processing. Performs basic tasks, including distributing reports, storing and/or retrieving specimens. Completes documentation of work, maintaining a clean, stocked and safe work area, and monitoring pending work, as well as escalating priority work. Uses basic pre-analytic lab equipment. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while providing safe and excellent patient care.
Surgery Assistant
Sutter Davis Hospital
03.2021 - Current
- Greeting patients, obtaining vitals and escorting patients to their appropriate room. Verify patient information. Checks all rooms, pre op, OR, PACU to ensure that all supplies are adequate and all equipment in functioning. Assuring that all special equipment is set up and functioning. Awareness of the hospital census for admitting status and availability. Open packs and assisting in set up of procedures. Washing instruments and prepare for central supply and sterilization process. Track and log maintenance on equipment and expiration dates on supplies. Transporting and or labeling of specimens to and for the lab. Ensuring that utility and supply room is organized and stocked. Answering of phones and performing of other clerical duties. Writing correspondences and documenting in patient’s charts. Present information efficiently and effectively with patients and or family members. Writing correspondences and documenting in patient’s charts. Present information efficiently and effectively with patients and or family members.
ER Technician- Unit Secretary-Plebotomy Technician
Sutter Davis Hospital
02.2021 - Current
- Work with providers and nurses and provide technical support for patients. Clean and stock rooms and carts with appropriate medical supplies and maintain ED equipment. Track and log maintenance on equipment and expiration dates on supplies. Sets up all emergent equipment for code 3’s, CPRs, Strokes, precipitous births. Change out linen as necessary. Welcome patients to the ED and escort them to their rooms. Print and label arm band placing allergy and any other alerts that need to be noted for patient safety. Transport patients to other departments in the hospital. Perform CPR, as well as performing EKGs and filing monitor strips on paper and in MUSE. Obtain and document patient vital signs as well as assist with placement of O2 saturation, blood pressure monitoring and cardiac monitoring. Collecting blood, urine samples and preparing them for testing. Writing correspondences and documenting in patient’s charts. Present information efficiently and effectively with patients and or family members. Assisting with positioning patients, applying orthopedic dressings and splints. Measuring and fitting canes and crutches and teaching patients how to use them. Assisting with administrative duties. Making sure that the correct documentation is filled out. Use of EPIC on a daily basis, heavy prioritizing of patients and answering of phones. Effectively communicating with providers and nurses regarding tasks and all patient information clearly and in a timely matter. Arranging for transport for patients to other hospitals/facilities, SNFs, or home. Performs phlebotomy procedures on all ages of patients, labeling and delivering to laboratory, drawing of blood cultures and troponins for RNs. Utilization of the hospital and laboratory information systems, assists in the inventory and supply needs of the laboratory. perform under pressure.
EMT
Vacaville Jr. Bulldogs
09.2010 - Current
- This is a seasonal job where I work as an EMT from August through November. Use of all EMT skills, taking of vitals, assessing injured players. Wrapping and taping of injuries. Using my better judgment as to when to call for concussion injury protocol, when to dispatch Fire for a transport of an injured player. Filling out of all Patient Care Reports. Collaborating with coaches on how to educate the player and parents with injury prevention. Keeping inventory on all supplies that were used for each game and then submitting a request for replacement supplies to the league President and Treasurer.
ER Trauma Services Health Records Analyst
NBMC
05.2017 - 03.2021
- Ensuring the accuracy and completeness of charges and supporting documentation to produce compliant patient bills for the Emergency Department. Responsible for making corrections and additions of charges based on clinical documentation. Responsible for coordinating data collection. Ability to make independent decisions within the clear and establish guidelines, standards and/or procedures. Communication with MDs and nurses on a daily basis. Coordinating of schedules for the on call ED HRAs. Meeting of deadlines while working on the Rev Cycle + project and collaborating with other departments such as PFS and billing. Ability to work independently as I work at VVH to facility all the ED charges for both NBMC and VVH while my supervisor is at GVAC. Strong skills in Cerner, First Net, and all Billing software within the NorthBay system as well as Windows, Outlook , and Microsoft Word/Excel as well as medical terminology and insurance rules and regulations.
Assistant Manager
Kirklands
02.2019 - 06.2019
- Coordinating of weekly schedule, reconciling and preparing of KRONOS. Resolving conflict with employees as well as resolving customer relation issues. Orienting and training of all new employees. Opening and closing of the store. Reconciling all closing paperwork and ensuring that all registers are closed and that all money transactions are completed. Communicating with store General Manager and District Manager daily thru email with any issues and going over of all financial reports and daily store sales to ensure that monthly sales goals are met. Creating incentives for employees to provide excellent customer service to our customers and to keep a positive moral thru out the store and encourage our fellow team members to be positive.
Patient Service Representative- Physical Therapy Aid
NBHC
10.2014 - 05.2017
- Answering phones in a polite and courteous manner. Scheduling appointments on multiple schedules. Obtaining authorization and eligibility on all patients. Daily chart and charge review. Working closely with therapist and referring doctors to ensure that all charting and charges are accurate and coincide. Collaborating with HIM, billers and patient account reps to ensure that all billing and charges are correct for processing and sent to the appropriate departments within a timely manner. Ensuring that all authorizations are current for multiple types of insurance not limited to but including PHP, M-Cal, Workers Comp, and WHA. Assisting with problem solving the schedules and any patient concerns regarding their experience while being treated at our Out Patient Rehabilitation facility at Rancho Solano as we were a satellite office and had no supervisor on site. PT Aid duties were as follows: cleaning and setting up of treatment rooms assisting with taping injured areas, applying ice or heat and units per direction of the PT and or PTA.
Unit Clerk
NBMC
08.2014 - 10.2014
- Answering phones, entering of order supplies for the unit. Gathering of all patient information and ensuring that is all accurate, transferred and transcribed without error in a timely manner. Reading of telemetry monitors and reporting the results to the appropriate nurse. Collaborating with numerous departments throughout the hospital to ensure that patient information is accurate to allow for proper care. Use of Cerner, Power Chart, and EMR.
Support Services Representative
NBHC
01.2014 - 08.2014
- Answering over 100 calls per day. Communicating with providers, MDs, and medical assistants via Cerner to collaborate and provide excellent care to our patients. Ensuring that all collected information is accurate and sent to providers in a timely manner. Scheduling of appointments and registering of all patients. Assisting in resolving issues with the doctors and nurse practitioners. Collaborating with coworkers to ensure that our daily tasks are performed in a positive and on time.
Referral Representative
NBHC
09.2013 - 01.2014
- Processing and entering over 80 referrals. Ensuring that all information is entered correctly in a timely fashion and submitted to the appropriate insurance companies for authorization. Strong use of medical terminology, chart review, Cerner, Power Chart, ICD 9, and CPT skills. Communicating regularly with physicians and clinical staff to resolve accuracy in all charting and referral requests that are being processed. Ensuring that all information is entered accurately and is being sent to the patient’s assigned insurance company. Demonstrating positive interpersonal relations in dealing with fellow employees, physicians and others to maximize department productivity and ensure positive employee relations.
ER Tech/Hospital Assistant
UDCMC
06.2010 - 07.2013
- Assisting doctors and nurses in treating patients. Collecting samples for lab analysis, gathering patient information, monitoring EKGs and heart rhythm, treating wounds, assisting doctors and nurses during procedure. Assisting in transporting of patients to other departments throughout the hospital. Preparing of patient chart and information for hospital admit or transfer to another facility. Assisting with chart and charge reviews at the end of each shift. Demonstrating a positive attitude in stressful and fast paced situations. Strong communication and critical thinking skills, with the ability to prioritize under extreme pressure.
Birth Certificate Clerk
UDCMC
04.2010 - 06.2010
- Collecting of all birth and parental information through EMR, Invision, and in person interview. Collaborating with HIM and nursing staff to collect APGAR and health records information related to the infants’ birth that is pertinent to process a birth certificate. Transcribing of all information into Birth Certificate program as well as transcribing it to the Health Department in a timely manner. Excellent use of communication and customer service skills.
ER Tech/Unit Clerk
Sutter Davis Hospital
04.2007 - 08.2009
- Assisting doctors and nurses in treating patients. Collecting samples for lab analysis, gathering patient information, monitoring EKGs and heart rhythm, treating wounds, assisting doctors and nurses during procedure. Assisting in transporting of patients to other departments throughout the hospital. Preparing of patient chart and information for hospital admit or transfer to another facility. Assisting with chart and charge reviews at the end of each shift. Demonstrating a positive attitude in stressful and fast paced situations. Strong communication and critical thinking skills, with the ability to prioritize under extreme pressure. Ensuring that all doctor orders are entered without error into computer system to provide excellent patient care.
OR Assistant/CNA
Sutter Davis Hospital
06.2008 - 07.2009
- Assisting in patient prep before surgery, gowning patient, shaving and prepping the surgical site, taking of vitals, confirming with patient that all pre op instructions were followed. (NPO, stopping of medications, blood thinners). Assisting in setting up for surgical procedures using sterile technique. Assisting in the PACU with patients, ambulating, assisting to the bathroom/bedside commode . Discharging of IV’s per nurse’s request. Assisting with NPO challenges upon discharge. Restocking all rooms, and surgical carts.
Medical Assistant
Dr. Woolf- ENT
- Use of all medical assisting skills, prepping and stocking of rooms. Assisting with all in office procedures and minor outpatient surgeries. Taking of Vitals. Assisting with obtaining authorizations for surgeries both at Hospital and in office. Scheduling of doctor’s surgeries at the appropriate facility depending on where he was assigned, NBMC, VVH, Sutter, etc. As well as reviewing and providing both the hospital and the MD of his call schedule.
Education
Plebotomy - undefined
Sacramento, CA07.2022
EMT - undefined
NCTI-Roseville
Roseville, CA05.2004
Skills
- Assisted healthcare teams by organizing medical diagnoses using ICD-10 codes Supported efforts to maintain precise patient records Aided in training staff on ICD-10 coding procedures
- Employed medical terminology to facilitate effective communication among healthcare professionals
- Assisted with billing and coding tasks to enhance efficiency Supported team members in keeping accurate records Aided in the timely submission of claims and invoices
- Executed thorough reviews of charts to guarantee accuracy and adherence to compliance standards
- Assisted teams in leveraging Cerner, Citrix, PowerChart, EMR, Excel, Epic, Muse, and Sunquest systems effectively Supported daily operations by resolving software issues and delivering user training Aided in data entry and management tasks to uphold accurate patient records
Certification
- EMT #3233D
- CPT-02318005 exp 2025-03-15
- CPR BLS Provider exp 2024-09-02
- ASOP- Orthopedic Technologist 2021-05-02
Timeline
Certified Phlebotomy Technician 1
Sutter Davis Hospital
03.2023 - Current
Surgery Assistant
Sutter Davis Hospital
03.2021 - Current
ER Technician- Unit Secretary-Plebotomy Technician
Sutter Davis Hospital
02.2021 - Current
Assistant Manager
Kirklands
02.2019 - 06.2019
ER Trauma Services Health Records Analyst
NBMC
05.2017 - 03.2021
Patient Service Representative- Physical Therapy Aid
NBHC
10.2014 - 05.2017
Unit Clerk
NBMC
08.2014 - 10.2014
Support Services Representative
NBHC
01.2014 - 08.2014
Referral Representative
NBHC
09.2013 - 01.2014
EMT
Vacaville Jr. Bulldogs
09.2010 - Current
ER Tech/Hospital Assistant
UDCMC
06.2010 - 07.2013
Birth Certificate Clerk
UDCMC
04.2010 - 06.2010
OR Assistant/CNA
Sutter Davis Hospital
06.2008 - 07.2009
ER Tech/Unit Clerk
Sutter Davis Hospital
04.2007 - 08.2009
Medical Assistant
Dr. Woolf- ENT
Plebotomy - undefined
EMT - undefined
NCTI-Roseville