ANNA NELSON
Enterprise,AL
Summary
Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. I am a team member with 17 years in completing auto damage appraisals. I-CAR certifications with advanced skills in CCC one, production, management. Flexible hard worker ready to learn and contribute to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Collision Estimator
Joe Hudson Collision Center
Dothan , AL
2023.07 - Current
- Conducted final quality control check of vehicles prior to customer delivery.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Evaluated different repair methodologies to create collision estimates for damages.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting with a increase in repeat business.
- Took photographs and wrote detailed summaries to document damage.
- Calculated damage and claim values with CCC one pathways.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
Manager / Production Manager / Estimator
Professional Body Shop
Enterprise , AL
2015.02 - 2021.07
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Answered multi lines inbound calls daily
- Set up and activated customer repairs
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Trained new employees on procedures and policies to maximize team performance.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
Manager /Estimator
Quality Paint & Body
Daleville , Alabama
2008.03 - 2015.02
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
Education
Bachelor of Science -
Troy State University
Dothan, AL05.1996
High School Diploma -
Enterprise High School
Enterprise, AL05.1993
Skills
- Repair negotiations
- Complex claims experience
- Appraisal writing
- Total loss understanding
- Quality control
- Understanding Damage repairs
- Work ethic
- Employee / team management
- Production
- Reliable and trustworthy
- Employee Mentoring
- Collision Estimate Training
- Customer Service Excellence
Certification
- I-CAR Gold
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collision Estimator
Joe Hudson Collision Center
2023.07 - Current
Manager / Production Manager / Estimator
Professional Body Shop
2015.02 - 2021.07
Manager /Estimator
Quality Paint & Body
2008.03 - 2015.02
Bachelor of Science -
Troy State University
High School Diploma -
Enterprise High School
- I-CAR Gold
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