Anna Neuberger

• Enhanced client independence by implementing individualized support plans and goal-setting strategies.
• Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
• Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
• Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
• Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
• Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
• Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
• Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
• Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
• Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
• Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
• Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
• Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
• Encouraged client autonomy by guiding the development of decision-making skills and offering support when needed.
• Administered medication as directed by physician.
• Developed rapport to create safe and trusting environment for care.
• Assisted with daily living activities, running errands, and household chores.
• Provided compassionate and patient-focused care to cultivate well-being.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.

• Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
• Supported students'' emotional and behavioral growth by establishing a nurturing classroom environment.
• Assisted in the integration of assistive technology devices and tools, promoting accessibility and independence among students.
• Improved communication skills by incorporating visual aids, sign language, and alternative methods in daily instruction.
• Fostered positive relationships between special needs students and their general education peers through inclusive activities.
• Facilitated small group instruction to enhance individualized learning opportunities for special needs students.
• Evaluated student progress regularly, adjusting teaching methods and instructional materials accordingly for optimal results.
• Increased parental involvement in educational planning processes through consistent communication and collaboration efforts.
• Promoted social skill development among special needs learners through targeted group activities and role-playing exercises.
• Established clear expectations regarding behavior management and disciplinary measures for a consistent, structured learning environment.
• Advocated on behalf of special needs students to ensure appropriate accommodations were provided during standardized testing sessions.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Interacted physically and verbally with students throughout each day.
• Maintained positive attitude and affirmatively communicated with each student.
• Offered student support through special accommodations, extra assistance, and assessments.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Supported teacher in development of individual learning strategies.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Monitored student classroom and outdoors activities to promote student safety.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Oversaw class of students in absence of instructor.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Established professional relationships with parents and other teachers to increase rapport and support.
• Alerted instructor to student behavior or issues requiring intervention.
• Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
• Developed tailor-fit lesson plans to cater to individual needs of each student.
• Created positive and inclusive classroom environment by helping students develop social skills and relationships.
• Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
• Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
• Worked with students to promote learning and pro-social development.
• Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
• Observed students' performance and recorded relevant data to assess progress.
• Provided individualized reading, writing and math instruction to support student development.
• Collaborated with teachers and specialists to assess student progress.
• Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
• Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
• Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
• Assisted with communication methods to keep parents informed about child's development and behavioral issues.

• Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
• Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
• Streamlined cafe operations by identifying areas for improvement and implementing necessary changes in processes and procedures.
• Developed strong relationships with customers, resulting in increased loyalty and repeat business.
• Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
• Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
• Collaborated with management to develop promotional strategies that drove sales and attracted new customers to the cafe.
• Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
• Scheduled staff shifts efficiently, maintaining appropriate coverage during peak hours while minimizing labor costs.
• Maintained high standards of food safety by enforcing strict adherence to sanitation guidelines among all team members.
• Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food inventory and supplies to prevent waste.
• Monitored food preparation, production, and plating for quality control.

Provided customer service and support to individuals who applied for benefits such as Snap, medicaid and cash assistance

Determined eligibility based on information the individuals provided.

Interviewed clients, during the economy crash of 2008 I was interviewing 20 clients a day.

Followed up on interviews and data collected at the interview with phone calls

Data entry of all clients personal information into the state Data base to determine eligibility.

When Hurricane Katrina hit I was one of the Program service evaluators that assisted displaced individuals that came to Arizona for refuge.