ANNA NGUYEN
Kohler Waters Spa
Plymouth
2
Languages
5
years of professional experience
Customer-focused professional with extensive experience in delivering exceptional service and managing multiple priorities. Skilled in fostering positive customer interactions and supporting team goals. Committed to enhancing operational efficiency and contributing to overall success.
Work History
Spa Attendant Coordinator
1 Year- Maintained cleanliness and organization of spa facilities to enhance guest experiences.
- Collaborated with team members to streamline operational processes, improving overall efficiency.
- Trained new staff on spa protocols and best practices, fostering a cohesive work environment.
- Coached team members and provided constructive feedback to enhance productivity and build confidence.
- Conducted regular inspections of facilities, identifying maintenance needs to uphold quality standards.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Directed a team of over 30 associates to achieve operational goals.
- Managed weekly payroll operations to guarantee timely and precise disbursements. Oversaw payroll processing, ensuring compliance with company policies. Coordinated with HR to streamline payroll-related inquiries.
SALON MANAGER
1 Year 6 Months- Scheduled employees and managed customer appointment calendar to ensure efficient service delivery.
- Scheduled and confirmed appointments.
- Scheduled appointments and maintained and updated appointment calendars.
- Developed and implemented marketing strategies that increased sales and profitability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported service preparation to ensure smooth operations.
Education
High School Diploma
Bachelor of Science - Hospitality Management
- Awarded Hospitality Management Outstanding Student Award.
Skills
Facility Maintenance
Schedule Management
Team scheduling
Attention to detail
Customer Service
Client Satisfaction
Reliability and trustworthiness
Payroll Management
Fast Learning
Reliable & Trustworthy
Friendly
Positive Attitude
Basic Math
LANGUAGES
Spanish: Limited
Vietnamese: Professional
Timeline
Spa Attendant Coordinator
Kohler Waters Spa
08.2025 - CurrentRead More
SALON MANAGER
Hollywood Nails Salon
09.2021 - 03.2023Read More
Kiel High School
High School Diploma
Read More
Lakeland College
Bachelor of Science from Hospitality Management
Read More