Anna Nickel
St Louis,MO
Summary
Dynamic Aquatic Operations Manager with extensive experience in customer service, excelling in facility operations management, and staff management. Proven track record in enhancing program satisfaction, and ensuring regulatory compliance. Skilled in emergency response, budget management, and fostering a safe and engaging environment for over 190 aquatic staff, as well as community patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aquatic Manager
City of Ballwin
Ballwin, MO
09.2021 - Current
- Managed daily operations of two aquatic facilities, as well as programs and special events in the community.
- Supervised and trained a team of over 190 aquatic staff members to ensure safety, compliance with regulations, and program satisfaction.
- Coordinated schedules for all aquatic staff and facility operations, such as open swim times, swim lessons, special events, and facility maintenance.
- Responded to emergency situations following established safety protocols promptly.
- Promoted aquatic programs through community outreach and marketing initiatives, and used feedback to enhance opportunities for patrons and staff.
- Maintained accurate records of pool operations, including chemical levels and maintenance logs. Assisted in creating and maintaining a budget for the aquatics department.
- I began as the Aquatic Specialist in September 2021 and was promoted to Aquatic Manager in September 2024.
Waterfront Intern
Point O'Pines Camp For Girls
Brant Lake, NY
05.2021 - 08.2021
- Assisted in training the waterfront lifeguards on staff.
- Developed a swim lesson program in compliance with COVID-19 regulations.
- Operated the boating vessels in order to provide a safe water-skiing experience for campers and staff.
- Supervised and ensured the well-being of a group of campers in the mornings, during mealtimes, and in the evenings after daily activities.
- Various administrative tasks, as needed.
Assistant Recreation Supervisor
City of Warrensburg
Warrensburg, MO
10.2019 - 04.2021
- Supervised group, private, and home-school swim lesson programs, as well as activities and special events for community engagement.
- Assisted with front desk, day camp, and fitness operations.
- Created a 'Kids Night Out' recreation program.
Chapter Assistant
University of Central Missouri Housing
Warrensburg, Missouri
08.2018 - 05.2019
- Coordinated housing assignments and resident communication efficiently.
- Facilitated conflict resolution between residents and staff members.
- Organized events to promote community engagement among residents.
- Supported the development of educational programs for resident involvement.
- Maintained accurate records of housing assignments and resident information.
- Collaborated with university departments to enhance housing services offered.
Pool Manager
Midwest Pool Management
St. Louis, Missouri
05.2014 - 08.2018
- Supervised daily pool operations and ensured compliance with safety regulations.
- Managed staff scheduling and training.
- Coordinated maintenance and cleaning schedules for pool facilities and equipment.
- Conducted regular inspections of pool facilities to maintain cleanliness and safety standards.
- Enforced facility rules and provided excellent customer service to patrons.
- Maintained accurate records of pool operations, including chemical levels and maintenance logs.
- I began as a lifeguard and swim instructor in May 2014, and I was promoted to head lifeguard, swim coordinator, and then to pool manager.
Education
Bachelor of Science - Health Studies
University of Central Missouri
Warrensburg, MO08-2021
Skills
- Customer service
- Scheduling and coordinator
- Facility operations management
- Staff supervision and training
- Regulatory compliance
- Emergency response
- Budget management
Certification
- American Red Cross Water Safety Instructor Trainer
- American Red Cross Lifeguard Instructor
- American Red Cross Lifeguarding, Waterpark Skills, and Bloodborne Pathogen training
- PHTA Certified Pool Operator
Timeline
Aquatic Manager
City of Ballwin
09.2021 - Current
Waterfront Intern
Point O'Pines Camp For Girls
05.2021 - 08.2021
Assistant Recreation Supervisor
City of Warrensburg
10.2019 - 04.2021
Chapter Assistant
University of Central Missouri Housing
08.2018 - 05.2019
Pool Manager
Midwest Pool Management
05.2014 - 08.2018
Bachelor of Science - Health Studies
University of Central Missouri
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