ANNA NIETO
Live Oak
Summary
Exhibiting exceptional interpersonal and communication skills, I possess a natural talent for connecting with individuals and providing exceptional service. With a strong grasp of customer service principles, coupled with the ability to swiftly learn and adapt to new information and systems, I excel in any role. Eager to utilize and enhance my problem-solving and conflict resolution abilities in the Bodily Injury Adjuster position.
Overview
4
4
years of professional experience
Work History
Customer Care Associate I
Republic National Distributing Company
07.2022 - Current
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Supported sales account and/or chain representatives/management in helping to define, grow, and maintain relationships with VIP account buyers such as Sams Club, Costco, Walmart, Specs etc.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Registered Pharmacy Technician
Walgreens
01.2021 - 05.2022
- Ran reports, checked data and resolved discrepancies to manage records
- Adhered to all relevant federal, state, and local regulations governing pharmacy practice
- Maintained inventory of medications and pharmaceutical supplies
- Assisted pharmacists in filling prescriptions accurately and efficiently
- Conducted quality control checks on incoming medication shipments for accuracy and damage
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
Education
No Degree - Psychology
Northeast Lakeview College
Universal City, TX06-2028
Skills
- Call center experience
- Reporting and analysis
- Complaint handling
- Data entry
- Task prioritization
- Technical troubleshooting
- HIPAA compliance
Timeline
Customer Care Associate I
Republic National Distributing Company
07.2022 - Current
Registered Pharmacy Technician
Walgreens
01.2021 - 05.2022
No Degree - Psychology
Northeast Lakeview College