Anna Nordlum
Springfield,MN
Summary
Accomplished regional director specializing in strategic planning and compliance management. Proven ability to engage stakeholders and foster team collaboration, resulting in enhanced operational efficiency and service delivery. Experienced program manager with a strong track record in developing regional strategies and performance reporting. Proficient in communication and market analysis, driving team performance and strengthening stakeholder relationships to meet corporate goals.
Overview
27
27
years of professional experience
Work History
Regional director/Program Manager
Lutheran Social Services of MN
Springfield, MN
12.2024 - Current
- Developed regional strategies to optimize operational efficiency and service delivery.
- Collaborated with cross-functional teams to align regional goals with corporate objectives.
- Conducted market research to identify trends and opportunities within the region.
- Facilitated training sessions to enhance team performance and boost customer engagement.
- Managed stakeholder relationships, promoting collaboration for regional initiatives.
- Prepared reports on regional performance for senior management review.
- Monitored compliance with company policies and regulatory requirements across the region.
- Researched funding opportunities, preparing grant proposals and reviewing applications for clarity.
Chemical Dependency Technician
Brown County Evaluation Center
New Ulm, Minnesota
02.2019 - 12.2024
- Developed individualized treatment plans tailored to client needs.
- Monitored client behavior and progress during treatment sessions.
- Documented interactions and updates in electronic records to ensure accuracy.
- Educated clients on coping skills and relapse prevention strategies.
- Supported access to community resources for ongoing recovery assistance.
- Identified substance abuse behaviors and recognized signs of intoxication.
- Provided crisis intervention services for clients facing high-stress situations.
- Ensured clinical documentation complied with state regulations and accreditation standards.
Assistant Store Manager
McDonald's
Bemidji, Minnesota
05.1999 - 12.2018
- Managed daily store operations, overseeing customer service and inventory management.
- Trained and mentored new team members on effective customer service techniques.
- Implemented efficient inventory management procedures to ensure optimal stock levels.
- Coordinated staff schedules to enhance coverage during peak hours.
- Resolved customer inquiries and complaints to improve overall shopping experience.
- Oversaw cash handling procedures, reconciling discrepancies when necessary.
- Supervised employees, providing continuous training to maintain high customer satisfaction.
Education
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NH11-2024
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH08-2021
Ph.D. - Forensic Psychology
Walden University
Minneapolis, MNSkills
- Strategic planning
- Market analysis
- Performance reporting
- Compliance management
- Grant writing
- Customer relationship management
- Team collaboration
- Crisis intervention
- Individualized treatment planning
- Effective communication
- Problem solving
- Stakeholder engagement
- Staff training and development
- Meeting facilitation
- Talent acquisition
- Staff management
- Strategic marketing
- Employee recruitment
- Innovation and creativity
- Employee coaching and mentoring
Timeline
Regional director/Program Manager
Lutheran Social Services of MN
12.2024 - Current
Chemical Dependency Technician
Brown County Evaluation Center
02.2019 - 12.2024
Assistant Store Manager
McDonald's
05.1999 - 12.2018
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Human Services
Southern New Hampshire University
Ph.D. - Forensic Psychology
Walden University