Anna Noto
Missoula,MT
Summary
Boise State Marketing graduate with a passion for public relations and over 7+ years of customer service experience. Recognized for delivering exceptional guest experiences and maintaining Forbes Five-Star standards, showcasing strong interpersonal communication skills developed across diverse roles in technical recruiting, advertising management, and guest service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Ranch Hospitality - Contract
The Ranch at Rock Creek
Philipsburg, Montana
05.2026 - 07.2026
- Delivered exceptional guest service to provide a personalized luxury ranch experience.
- Ensured all guest accommodations, common areas, and amenities consistently met Forbes Five-Star standards for cleanliness, presentation, and attention to detail.
- Assisted with guest check-ins, orientations, and concierge-style services to create a seamless arrival and departure experience.
- Prepared guest rooms, cabins, and public spaces to maintain a pristine, welcoming environment.
- Coordinated guest activities and provided information on ranch amenities, experiences, and daily schedules.
Reservations Agent
La Bahia Hotel & Spa | Ensemble Hospitality
Santa Cruz, CA
08.2025 - 05.2026
- Manage guest reservations using property management systems and booking software.
- Trained in Forbes' standards.
- Coordinate group bookings and special requests for events and conferences.
- Arrange special accommodations for guests to enhance visitor experiences.
- Answer incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
Assistant Property Manager
OnPoint Property Management
Boise, ID
09.2024 - 08.2025
- Managed 245 units across 7 properties in Treasure Valley, ensuring optimal occupancy rates.
- Conducted regular property inspections to uphold safety and aesthetic standards.
- Prepared and reviewed lease agreements and legal documents daily for compliance.
- Marketed property listings and promotional materials through diverse social media platforms.
- Followed up on delinquent tenants, coordinating effective collection procedures.
- Maintained professional relationships with vendors to support business operations.
Aerospace and Defense Technical Recruiter
Beacon Hill Staffing Firm
Boise, ID
04.2022 - 09.2023
- Identified, screened, and qualified candidates for IT positions in project management, software development, and engineering.
- Collaborated daily with account executives to ensure a seamless recruitment process.
- Developed strong relationships with candidates to assess optimal working environments.
- Extended job offers and guided candidates through the onboarding process.
Advertising and Sales Manager
Student Media - Boise State University
04.2019 - 04.2022
- Create spreadsheets to track monthly billings, client proposals, and contracts.
- Train and mentor consultants on selling strategies and effective customer relations.
- Develop creative strategy, media planning and execution of creative campaigns across all platforms: print, radio, online, newsstand and podcast.
- Help customers design and layout spec ads.
Education
Bachelors - Marketing, Entrepreneurship
Boise State University
Boise, IdahoCertification
- Certified Yoga Instructor (YogaSix)
- Social Media Certification (HubSpot)
- American Council on Exercise (ACE) Certified Personal Trainer
Accomplishments
- Nominated 'Best Student Employee' at Boise State University in 2021
- Recipient of Western Undergraduate Exchange (WUE) Scholarship $12,236
Timeline
Ranch Hospitality - Contract
The Ranch at Rock Creek
05.2026 - 07.2026
Reservations Agent
La Bahia Hotel & Spa | Ensemble Hospitality
08.2025 - 05.2026
Assistant Property Manager
OnPoint Property Management
09.2024 - 08.2025
Aerospace and Defense Technical Recruiter
Beacon Hill Staffing Firm
04.2022 - 09.2023
Advertising and Sales Manager
Student Media - Boise State University
04.2019 - 04.2022
Bachelors - Marketing, Entrepreneurship
Boise State University