Anna O'Brien
Pullman
Summary
Outgoing and empathetic with excellent communication skills, dedicated to providing adequate and memorable service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and interest.
Overview
3
3
years of professional experience
Work History
Dishwasher, Stocking, Sandwich Line, Cashier
Einstein Bros. Bagels
01.2025 - Current
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and promptly cleaning dirty dishes.
- Greeted customers entering store and responded promptly to customer requests.
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, give suggestions and locate items.
Customer Service Lead, Cashier
Deseret Industries
02.2023 - 07.2024
- Resolved customer service issues and disputes using company processes and policies.
- Enhanced customer satisfaction by resolving issues and providing solutions in a timely manner.
- Trained, oversaw, and mentored new team members to strengthen knowledge and job expertise.
- Created schedules, assignments, and daily tasks for team members.
Floater
Varsity Pizza
04.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility and accountability.
- Worked effectively in fast-paced and slow-paced environments.
- Skilled at working independently and collaboratively within a group.
- Worked flexible hours across the week and weekends.
Education
Bachelor in Animal Science - Animal Science Pre-Vet
Washington State University
Pullman, WA05-2026
Associate of Arts - General Studies
Pierce College
1601 39th Ave SE, Puyallup, WA 9837406-2024
High School Diploma -
Bethel High School
22215 38th Ave E, Spanaway, WA 9838706-2024
Skills
- Customer service
- Sales & Marketing
- Strong work ethic
- Attention to detail
- Interactive communication skills
- Cleaning and sanitizing
- Problem-solving
- Punctual and reliable
- Customer relations
- Time management
Timeline
Dishwasher, Stocking, Sandwich Line, Cashier
Einstein Bros. Bagels
01.2025 - Current
Customer Service Lead, Cashier
Deseret Industries
02.2023 - 07.2024
Floater
Varsity Pizza
04.2022 - 02.2023
Bachelor in Animal Science - Animal Science Pre-Vet
Washington State University
Associate of Arts - General Studies
Pierce College
High School Diploma -
Bethel High School
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