ANNA OOTEN
Trinity Health Care
Baisden,WV
Summary
Compassionate healthcare professional with experience in dental assisting and quality assurance. Strong background in patient advocacy, compliance, documentation, and interdisciplinary communication. Currently pursuing a Bachelor of Social Work at Walden University with a 4.0 GPA.
Work History
QA
- Facilitated communication among residents, families, and interdisciplinary teams to enhance care coordination.
- Addressed quality concerns while promoting resident-centered care to improve service delivery.
- Monitored resident well-being, reporting changes to healthcare professionals promptly.
- Supported residents in daily living activities to maintain comfort and ensure safety.
- Maintained cleanliness and organization of living spaces, promoting a healthy environment.
Dental Assistant
- Prepared treatment rooms and maintained sterilization standards.
- Coordinated schedule for appointments, optimizing office workflow and patient satisfaction.
- Educated patients on oral hygiene and post-treatment care.
- Managed scheduling and accurate patient documentation.
- Explained treatment procedures and instructed patients on home care guidelines.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Bachelor of Social Work - BSW
- In Progress
- GPA: 4.0
Dental Assistant Certificate - Dental
Skills
Resident advocacy
HIPAA
Documentation
Infection Control
Patient documentation
Communication
Team Collaboration
Organization
Time Management
Critical Thinking
Patient Interaction
Microsoft Office
Timeline
Penn Foster College
Dental Assistant Certificate from Dental
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QA
Trinity Health Care
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Dental Assistant
McCoy Dental
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Walden University
Bachelor of Social Work from BSW
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