Summary
Overview
Work History
Education
Certification
Timeline
Generic

Anna Oviatt- Samson

Aloha,OR

Summary

Results-driven cleaning professional with commitment to high standards and delivering exceptional service. Extensive experience in maintaining cleanliness and hygiene in residential settings, contributing to comfortable and healthy living environment. Known for reliability, adaptability, and strong teamwork skills, consistently meeting dynamic needs of clients.

Overview

35
35
years of professional experience
1
1
Certification

Work History

House Cleaner

Self Employed
01.2004 - Current
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.

Certified Nursing Assistant

Our Lady of Peace
01.1991 - 01.2008
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.

Call Center Representative

Norm Thompson Outfitters
10.2003 - 01.2004
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Portland Community College
Portland, Oregon 97229

Certification

  • CNA - Certified Nurse Assistant (1989- 2015)

Timeline

House Cleaner

Self Employed
01.2004 - Current

Call Center Representative

Norm Thompson Outfitters
10.2003 - 01.2004

Certified Nursing Assistant

Our Lady of Peace
01.1991 - 01.2008

GED -

Portland Community College

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Anna Oviatt- Samson