Volunteering
Anna Pace
Dallas,TX
Summary
Dedicated childcare professional with extensive experience in early childhood education, notably with Katy Ratley. Skilled in infant and toddler care, fostering emotional growth through creative activities. Proven ability to build trust with families and implement effective communication strategies, ensuring a nurturing environment for children’s development.
Overview
2026
2026
years of professional experience
Work History
Family Nanny
Katy Ratley
2023 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Drove children to dance, cheer, and sports practices.
- Coordinated with parents to establish discipline strategies, fostering consistent approach to behavior management.
- Encouraged children's self-expression through arts and crafts, enhancing their creativity.
- Strengthened children's physical health with regular outdoor activities and sports.
- Negotiated conflicts among siblings, teaching valuable lessons in communication and compromise.
Childcare Provider
Incarnation Church
2022 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Liaised with parents and guardians to discuss child progress.
Lead Teller
Metro Medical Credit Union
10.1989 - 12.1994
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Liaised with parents and guardians to discuss child progress.
Self Employed Pet Sitter
AP Pet Care Services
2018 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
Gym Associate
Lakewood Gym
2018 - 05.2019
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Enforced rules and held customers accountable for not following gym regulations.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
Call Center Team Lead
Mary Kay Inc.
07.1994 - 12.2009
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Oversaw team of Number agents focused on Type calls.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
- Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Education
Applied Arts And Sciences
Brookhaven College
Dallas, TXSkills
- Infant care experience
- Early childhood education
- Toddler care experience
Interests
Cooking
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteOn-SiteTimeline
Call Center Team Lead
Mary Kay Inc.
07.1994 - 12.2009
Lead Teller
Metro Medical Credit Union
10.1989 - 12.1994
Family Nanny
Katy Ratley
2023 - Current
Childcare Provider
Incarnation Church
2022 - Current
Self Employed Pet Sitter
AP Pet Care Services
2018 - Current
Gym Associate
Lakewood Gym
2018 - 05.2019
Applied Arts And Sciences
Brookhaven College
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