Anna Papakonstantinou
Carle Place,NY
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled in roles at Mitsis Hotels Village, enhancing guest satisfaction and streamlining front desk operations. My expertise in cash handling and hospitality service, coupled with a knack for guest engagement, contributed to significant improvements in efficiency and customer experience.
Overview
12
12
years of professional experience
Work History
Bartending/Server
Alpina
06.2024 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Empanada Loca
01.2024 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Guest Relations Hostess
Mitsis Hotels Village
05.2017 - 10.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Improved overall ambiance by maintaining an immaculate lobby appearance at all times, reflecting well on the establishment''s reputation for excellence.
- Served as a knowledgeable resource for local activities, attractions, dining options, maximizing guests'' enjoyment of their stay in the area.
- Contributed to a positive work environment through effective communication and collaboration among staff members.
- Implemented strategies to improve the efficiency of front desk operations without compromising service quality.
- Assisted guests with special requests or needs, fostering loyalty and enhancing overall experience.
Receptionist
Mitsis Hotels Village
05.2012 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Tourism Studies -
Mediterranean College
Athens , Greece11.2024
Bartending
New York Bartending
Manhattan, NY02.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
Languages
Greek
Native or Bilingual
Russian
Full Professional
Georgian
Native or Bilingual
English
Professional Working
Timeline
Bartending/Server
Alpina
06.2024 - 09.2024
Bartender
Empanada Loca
01.2024 - 06.2024
Guest Relations Hostess
Mitsis Hotels Village
05.2017 - 10.2023
Receptionist
Mitsis Hotels Village
05.2012 - 10.2016
Bachelor of Tourism Studies -
Mediterranean College
Bartending
New York Bartending
Similar Profiles
Jhean Carlos UrbinezJhean Carlos Urbinez
Sales Representative at AlpinaSales Representative at Alpina
Daniela ArjonaDaniela Arjona
Head of Trade Marketing at AlpinaHead of Trade Marketing at Alpina
Noel FintaniNoel Fintani
Acquisition Manager at Alpina Financial GroupAcquisition Manager at Alpina Financial Group