Anna Pressley
Westminster,SC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Service Desk Lead
The Home Depot
03.2021 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Researched and identified solutions to technical problems.
Assembly Line Worker
Borgwarner
05.2019 - 03.2021
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
Assembly Line Worker
Itron
02.2017 - 05.2019
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
Sr. Associate of Sales
Harbor Freight Tools
09.2014 - 02.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
Education
High School Diploma -
West Oak High School
Westminster, SC06.2014
Skills
- Microsoft Windows and Office
- Diagnostic Tools
- Customer Communication and Empathy
- Creative Issue Resolution
- Work Orders
- Customer Experience
- Troubleshooting Network Issues
- Efficient Service
- Service Desk Team Supervision
- Read Technical Manuals
- Collaborative Team Player
- Tracking and Documentation
- Workforce Planning
- Customer Inquiries
- Daily Workflows
- New Installations
- Inventory Procedure Documentation
- Front Desk Management
- Service Team Support
- Employee Computer Support
- Friendly and Patient
- Resolve Technical Problems
Timeline
Service Desk Lead
The Home Depot
03.2021 - Current
Assembly Line Worker
Borgwarner
05.2019 - 03.2021
Assembly Line Worker
Itron
02.2017 - 05.2019
Sr. Associate of Sales
Harbor Freight Tools
09.2014 - 02.2017
High School Diploma -
West Oak High School