Hi, I’m
Anna Presson
Lehigh Acres,FL
Summary
Results-driven professional with diverse experience in warehouse operations, retail management, and customer service. Proven ability to efficiently manage inventory, optimize workflow, and boost team morale. Consistently delivers exceptional customer interactions and maintains organized environments. Possesses a Forklift and Heavy Machinery Certification. Eager to contribute critical thinking skills and quick learning abilities to drive excellence in any role.
Overview
4
years of professional experience
1
Certification
Work History
Floor and Decor
Overnight Receiving Warehouse Associate
10.2024 - Current
Job overview
- Efficiently offload incoming trucks, ensuring accurate receipt of merchandise and materials.
- Systematically pack out products from deliveries, optimizing storage and accessibility within the warehouse.
- Conduct thorough audits and strategically stage products for next-day deliveries to ensure timely and accurate shipments.
- Perform meticulous audits of lifts to maintain equipment safety and operational efficiency.
- Strategically stock floor pallets to maximize space utilization and facilitate easy access for associates and customers.
- Maintain a highly organized and clean warehouse environment, adhering to safety protocols and improving workflow efficiency.
Floor and Decor
Assistant Department Manager- Installation Materials
05.2021 - 09.2022
Job overview
- Ensured department met standard planograms.
- Monitored inventory levels to proactively order surplus stock, strengthening sales potential.
- Boosted team morale by establishing clear order and daily plans, fostering a productive work environment.
- Ensured team members were thoroughly knowledgeable on any incoming new products to be able to speak on and sell with ease.
- Came up with new designs and plans on sales floor so customers would have an easier time understanding the product.
- Counted registers at opening and closing to ensure cash movement was correct in POS system.
- Watched sales over a weekly/monthly/yearly date to see what inventory worked best with Pros and Homeowners.
- Physically counted inventory based off Bill of Lading to make sure Inventory was correctly received.
Floor and Decor
Customer Service Associate
03.2021 - 05.2021
Job overview
- Accurately counted cash and managed financial transactions.
- Provided comprehensive information and assistance on credit applications.
- Delivered exceptional customer service, resolving inquiries and ensuring customer satisfaction.
- Effectively managed incoming phone calls, directing inquiries and providing necessary information.
- Ensured accurate opening and closing of registers, balancing cash drawers.
Education
Florida SouthWestern State CollegeFort Myers, FL
from Criminology in Law
08.2020
Riverdale High SchoolFort Myers, FL
Diploma
05.2017
University Overview
- Finished school with a 3.9 GPA.
- Took honors study.
- Principle award all 4 years.
- Junior year started dual enrollment college courses.
- GPA: 3.9 GPA
Skills
- Cash handling
- Customer service
- Communication
- Critical Thinking
- Multi-tasking
- Leadership
- Quick Learner
- Perfectionism
- Shipping and receiving
- Warehouse safety
- Order picking and processing
- Order fulfillment
- Warehouse operations
- Data entry
- Inventory counting
- Forklift operations
- Invoice verification
Certification
Forklift and Heavy Machinery Certification (Floor and Decor) | January 2022-Present
Timeline
Overnight Receiving Warehouse Associate
Floor and Decor
10.2024 - Current
Assistant Department Manager- Installation Materials
Floor and Decor
05.2021 - 09.2022
Customer Service Associate
Floor and Decor
03.2021 - 05.2021
Riverdale High School
Diploma
Florida SouthWestern State College
from Criminology in Law
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