Anna Puentes Avila
Hardeeville
Summary
Dynamic bilingual professional with a proven track record at Hardeeville Junior Senior High School, enhancing family-school engagement and streamlining communication. Leveraged documentation skills and relationship building to foster a positive environment and support educational success. Achieved significant improvements in parent participation and satisfaction through strategic outreach and event planning.
Overview
2
2
years of professional experience
Work History
Parent Liaison
Hardeeville Junior Senior High School
03.2023 - Current
- Coordinated parent education initiatives, including guest speakers and workshops, to provide families with valuable information on various topics related to child development and academic success.
- Advocated for the needs of individual students by maintaining an open line of communication between parents and school personnel.
- Assisted with grant writing efforts to secure additional resources for programs designed to enhance parental involvement within the school community.
- Worked with parents and teachers to locate central issues behind [Type] student issues.
- Instructed parents in school processes, academic programs, and available resources.
- Coordinated documentation between parents and educators.
- Served as an advocate for both parents and students during disciplinary proceedings or grievance processes, ensuring fair treatment for all involved parties.
- Facilitated effective communication between school staff and families by serving as a liaison during parent-teacher conferences, IEP meetings, and other important events.
- Developed strong relationships with parents through consistent communication and active listening, promoting a positive school environment.
- Provided support to families in need by connecting them with relevant resources within the community.
- Facilitated positive and production communication between educators and families.
- Led efforts in creating a welcoming environment within the school by organizing events that celebrate diverse cultures represented among students'' families.
- Presented talks to families, administrators, and community groups outlining support and service opportunities.
- Facilitated positive and proactive communication between families and educational staff.
- Provided strategic counseling to parents or guardians with difficulty in raising children and developed corrective action plans.
- Strengthened parent-school communication by organizing and leading regular meetings, addressing concerns, and providing updates on school initiatives.
- Supported the planning and execution of school-wide events such as open houses, back-to-school nights, and end-of-year celebrations, fostering a sense of community among parents, students, and staff members.
- Used strategies such as school newspaper and online methods to update parents with latest information.
- Assisted administration in identifying areas of improvement within the school through the analysis of parent feedback surveys.
- Enhanced family engagement in school activities by creating and implementing informative workshops and events.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Provided interpretation services for parents and staff, facilitating effective communication.
- Facilitated communication through interpretation while handling front desk responsibilities.
Front Desk Receptionist
Hardeeville Junior Senior High School
03.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Provided top-notch customer service to clients in both English and Spanish, resolving issues quickly and effectively.
- Facilitated efficient meetings by providing real-time interpretation services between English and Spanish speakers.
- Maintained accurate records of phone calls, messages, and correspondence in both English and Spanish for easy reference by all staff members.
- Assisted in the preparation of bilingual presentations, enhancing audience engagement and comprehension.
- Supported executive travel arrangements, ensuring seamless coordination of itineraries in multiple languages.
- Served as a liaison between departments, facilitating clear communication among team members regardless of language proficiency levels.
- Enhanced communication efficiency by translating and proofreading documents in both English and Spanish.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
GED -
Adult Ed
Ridgeland01-2023
Skills
- Bilingual
- Patience and tolerance
- Documentation skills
- Recordkeeping skills
- Social media proficiency
- Event planning
- Parent outreach
- Volunteer program assistance
- Relationship building
- Behavioral management
- Appointment scheduling
- Family advocacy
Languages
Spanish
English
Timeline
Parent Liaison
Hardeeville Junior Senior High School
03.2023 - Current
Front Desk Receptionist
Hardeeville Junior Senior High School
03.2023 - 05.2023
GED -
Adult Ed
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