Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Ramirez

Katy,TX

Summary

Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Pu'er Taiwan Tea & Coffee
Katy, TX
08.2024 - Current
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Shift Leader

WingSnob
Katy, TX
05.2022 - 06.2024
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment for customers and staff alike.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Supervised and trained kitchen staff on proper preparation techniques.

Education

Associate of Science - Nursing

Lone Star College
Houston, TX

Skills

  • Speedy and efficient
  • Compassionate support
  • Problem solving
  • Customer service
  • Decision-making
  • Multitasking and organization
  • Positive and professional

Certification

  • Food Handlers

Timeline

Barista

Pu'er Taiwan Tea & Coffee
08.2024 - Current

Shift Leader

WingSnob
05.2022 - 06.2024

Associate of Science - Nursing

Lone Star College

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