Anna Rivas
Chandler,AZ
Summary
Dynamic Sr. Personal Loan Specialist at OneMain Financial with expertise in credit analysis and regulatory compliance. Proven track record in enhancing customer relationships and training new team members. Adept at loan origination and documentation management, consistently achieving operational excellence and fostering business development. Committed to delivering exceptional service and results.
Overview
7
7
years of professional experience
Work History
Sr. Personal Loan Specialist
Onemain Financial
Chandler
01.2023 - Current
- Manage the loan life cycle from application closing, including reviewing and assessing applications, gathering necessary documentation, and enduring all conditions are met approval.
- Evaluate borrowers financial information such as income, credit and assets.
- Staying updated on lending regulations to ensure all processes and documentation comply with requirements.
- Making sure I'm providing support and training to new team members helping them evaluate applications and understand lending best practices.
- Build and maintain strong relationships with customer, partners and other financial institutions to facilitate successful loan transactions.
Personal Loan Specialist
OneMain Financial
Chandler, AZ
12.2021 - Current
- Complied with company guidelines and procedures to maintain operational integrity.
- Conducted outbound calls to solicit potential customers for loan services.
- Managed inbound calls for payments and collections to enhance customer experience.
- Initiated applications and provided follow-up support for online submissions.
- Collected necessary documentation for verification to facilitate loan processing.
- Educated customers on loan terms and conditions to ensure clear understanding.
Loan Processor
Earnhardt Auto Center
Chandler, AZ
12.2018 - 12.2020
- Cultivated business relationships with local merchants and business owners.
- Analyzed applicants' financial status to assess loan approval eligibility.
- Approved loans within specified limits; escalated applications exceeding limits to management.
- Delivered exceptional customer service to enhance client satisfaction.
- Collected down payments and supporting documentation for proper funding processes.
- Tracked new leads and conducted follow-ups on referral business.
- Reviewed loan agreements for completeness and accuracy.
Education
Business Management -
Lamson College
Tempe, AZ01.2010
GED -
Chandler Library
Chandler, AZ01.2008
Skills
- Microsoft Office (Excel, Word, Outlook)
- Organizational skills
- OKTA
- Dealer Track
- Route1
- Kelly Blue Book
- TLO
- Documentation management
- Customer relationship management
- Training development
- Time management
- Documentation review
- Credit analysis
- Loan modification
- Goal oriented
- Loan closing
- Collections experience
- Loan origination
- Financial literacy
- Loan servicing
- Business development
- Self motivation
- Reliability
- Regulatory compliance
- Multitasking
Languages
Spanish
Refrences
- Roxy Nino - Branch Manager 480-238-7139
- Alysha Abell - Sales Associate Lead 805-889-6515
- Maddison Lovell - Sr. Personal Loan Specialist 269-599-5168
Timeline
Sr. Personal Loan Specialist
Onemain Financial
01.2023 - Current
Personal Loan Specialist
OneMain Financial
12.2021 - Current
Loan Processor
Earnhardt Auto Center
12.2018 - 12.2020
Business Management -
Lamson College
GED -
Chandler Library