Anna Rodriguez
Manchester,PA
Summary
Enthusiastic and reliable professional dedicated to delivering exceptional customer service and crafting unforgettable customer experiences. Proficient in anticipating customer needs, resolving complaints, and addressing issues promptly. Demonstrates unwavering focus and a positive attitude even in high-pressure situations and fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress/Cook/Ice Cream
Bobcat Creamery
Manchester, PA
03.2023 - Current
- Currently working as a Bobcat Creamery Waitress, Cook, Dishwasher, also a shift leader
- Responsibilities include training new workers, serving ice cream, and maintaining customer relationships.
Cashier/Customer Service
Dollar Tree
Manchester, PA
12.2023 - 06.2024
- Worked in retail, gaining experience in customer service, working at registers, on the floor, and during trucks.
Employee
Papa John's
Manchester, PA
10.2022 - 12.2022
- Worked in the kitchen, food prep, and cleaning
- Developed customer service skills during the time.
Education
High school - General Studies
Northeastern High School
Manchester, PA05.2024
Skills
- Adaptable and Flexible
- Cashiering
- Cleaning Experience
- Cooking
- Customer Service
- Dishwashing
- Food Preparation
- Food safety
- Heavy lifting
- Order Accuracy
- Problem-Solving
- Performance Improvement
- Serving Experience
- Shift management
- Staff training
- Stocking
- Strong multitasking
- Team Collaboration
Accomplishments
- Trained and mentored 3 employees.
- Promoted to Shift Leader after only 4 months for exceptional performance.
- Supervised team of up to 10 staff members.
Certification
Food Handler Certification
Assessments
- Retail customer service, 08/01/23, Proficient
- Food service: Customer situations, 11/01/23, Proficient
- Work style: Reliability, 08/01/22, Proficient
- Customer focus & orientation, 09/01/23, Proficient
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier/Customer Service
Dollar Tree
12.2023 - 06.2024
Waitress/Cook/Ice Cream
Bobcat Creamery
03.2023 - Current
Employee
Papa John's
10.2022 - 12.2022
High school - General Studies
Northeastern High School