Kelsie Maloney
Queen Creek,AZ
Summary
Proven leader and effective communicator, adept at training and mentoring teams for peak performance at Golfland Sunsplash. Excelled in customer assistance and issue resolution, enhancing service levels and contributing to sales growth. Demonstrated expertise in cash handling and staff training, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Snackbar Lead, Cashier, Ice Cream Maker, Cook
Golfland Sunsplash
03.2024 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
Inshop/Delivery Driver
Jimmy John's
04.2023 - 11.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
Daycare Worker
Mountainside Fitness
09.2021 - 01.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZ05.2023
Skills
- Training and mentoring
- Customer Assistance
- Cash Handling
- Cashier training
- Issue Resolution
- Opening and closing procedures
- Staff Training
- Flexible Schedule
- Store Opening and Closing
Timeline
Snackbar Lead, Cashier, Ice Cream Maker, Cook
Golfland Sunsplash
03.2024 - Current
Inshop/Delivery Driver
Jimmy John's
04.2023 - 11.2023
Daycare Worker
Mountainside Fitness
09.2021 - 01.2022
High School Diploma -
Queen Creek High School
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