Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Anna Roytberg

Anna Roytberg

Frisco,TX

Summary

Cybersecurity student pursuing a bachelor’s degree with hands-on technical troubleshooting experience, strong analytical skills, and a background in customer-facing support roles. Proven ability to resolve technical issues, work under time constraints, and collaborate with teams. Seeking an entry-level IT or security analyst role to build practical experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Assistant

Chabad of Frisco
Frisco, USA
11.2023 - Current
  • Managed daily office operations and maintained organized filing systems.
  • Organized office systems and maintained documentation for weekly operations.
  • Provided on-site technical support during events, troubleshooting audio/visual, and equipment issues to ensure uninterrupted operations.
  • Assisted staff with basic technical issues, improving event efficiency and user experience.

Fulfillment Team Member

Target
Prosper, USA
10.2023 - 07.2024
  • Trained new employees on fulfillment systems and workflow processes.
  • Collaborated with team members to address order completion issues, ensuring timely delivery.
  • Operated in fast-paced, time-sensitive environment, maintaining high accuracy and efficiency.
  • Supported customers with technical and order-related inquiries, enhancing overall satisfaction.

Lead

Abercrombie & Fitch
San Marcos, USA
04.2023 - 09.2023
  • Led shifts to ensure efficient workflows and enhance customer satisfaction.
  • Organized store operations by adhering to established procedures and standards.
  • Monitored fitting rooms and sales floor activity to ensure policy compliance, and loss prevention awareness.
  • Assisted customers with point-of-sale (POS) systems, facilitating transactions and resolving issues.
  • Handled cash register operations with accuracy and accountability.

Supervisor

Totally Tea
San Marcos, USA
09.2021 - 04.2023
  • Supervised daily store operations, optimizing systems and processes for operational effectiveness.
  • Trained and supported employees, enhancing their ability to resolve operational and technical issues.
  • Opened and closed the store, handling cash management and system reconciliation.
  • Maintained operational security and accountability during shifts, safeguarding store assets.

Education

Bachelor's Degree - Cybersecurity

Collin College
Frisco, TX
01-2028

High School Diploma -

Centennial High School
Frisco, TX
05.2020

Skills

Technical Skills

  • Basic troubleshooting (hardware, software, POS systems)
  • Event technical support (A/V, setup, issue resolution)
  • Windows OS fundamentals
  • POS systems & transaction handling

Cybersecurity & IT Foundations

  • Networking fundamentals (TCP/IP, IP addressing)
  • Security fundamentals (CIA triad, basic risk awareness)
  • Analytical thinking & problem solving

Professional Skills

  • Customer support & communication
  • Time-sensitive task execution
  • Team leadership & training
  • Process organization

Languages

Russian
Professional

Certification

Entry-Level Network Support, Collin College, 2025

Timeline

Office Assistant

Chabad of Frisco
11.2023 - Current

Fulfillment Team Member

Target
10.2023 - 07.2024

Lead

Abercrombie & Fitch
04.2023 - 09.2023

Supervisor

Totally Tea
09.2021 - 04.2023

Bachelor's Degree - Cybersecurity

Collin College

High School Diploma -

Centennial High School
Anna Roytberg