Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Linenkugel

Toledo,OH

Summary

Utility professional with hands-on experience in underground utility detection and site assessment. Skilled in utilizing advanced locating equipment and interpreting technical maps and blueprints. Strong focus on team collaboration and effectively adapting to shifting project needs. Reliable and results-driven with keen attention to safety and accuracy.

Utility location professional prepared to ensure accurate and safe identification of underground utilities. Proven ability to prevent service interruptions through detailed site analysis and effective use of detection tools. Reliable team player focused on achieving results and adapting to dynamic work environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Knowledgeable Date Analytics with strong background in providing technical support and troubleshooting. Successfully resolved complex issues and improved system performance. Demonstrated ability to manage user inquiries and maintain high levels of customer satisfaction.

Experienced with diagnosing and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their needs are met. Track record of maintaining system integrity and providing exceptional customer support.

Knowledgeable Data Analytics with background in technical support. Proven ability to solve complex technical issues and improve customer satisfaction. Demonstrated expertise in troubleshooting software and hardware problems and providing timely resolutions.

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Experienced with financial management, budget analysis, and fiscal reporting. Utilizes keen analytical skills to streamline processes and improve accuracy. Knowledge of financial regulations and compliance, ensuring precise documentation and reporting.

Overview

9
9
years of professional experience

Work History

Utility Locator

USIC
Toledo, OH
03.2024 - 11.2024
  • Conducted precise utility location services using advanced GPS and electromagnetic equipment.
  • Collaborated with field crews to ensure accurate mapping of underground utilities for safety compliance.
  • Analyzed site plans and blueprints to identify potential hazards and ensure thorough utility assessments.
  • Maintained detailed records of utility locations and interactions with clients to support operational transparency.
  • Executed quality control measures to verify accuracy of locates, contributing to reduced incident rates in excavation activities.

Help Desk Technician

Frontline Managed Services
Toledo, OH
02.2022 - 05.2022
  • Resolved technical issues for end-users, ensuring minimal downtime and enhancing user satisfaction.
  • Provided comprehensive support for software applications, facilitating smooth operational workflows.
  • Assisted in troubleshooting hardware malfunctions, improving device functionality and performance.
  • Documented support processes and solutions, contributing to knowledge base for future reference.
  • Monitored ticketing system for timely resolution of requests, maintaining service level agreements.
  • Analyzed recurring technical issues, recommending strategic improvements to reduce future incidents.

Technical Support Specialist

Buckeye Broadband
Toledo, OH
10.2021 - 01.2022
  • Diagnosed and resolved technical issues for customers, enhancing overall satisfaction and service quality.
  • Provided user training and support on broadband services, improving customer knowledge and product usage.
  • Collaborated with engineering teams to streamline troubleshooting processes, reducing resolution times significantly.
  • Managed escalated customer inquiries, applying problem-solving skills to achieve effective resolutions swiftly.
  • Analyzed common technical issues and contributed to solution development, driving improvements in service reliability.

Overnight Stocker

Five Below
Toledo, OH
12.2017 - 01.2018
  • Stocked merchandise efficiently to maintain optimal inventory levels and store presentation.
  • Organized product displays to enhance customer accessibility and shopping experience.
  • Assisted in unloading shipments, ensuring accurate inventory management practices were followed.
  • Collaborated with team members to streamline stock replenishment processes and minimize disruptions.

Supply Administration and Operations Specialist

UNITED STATES MARINE CORPS
Jacksonville, NC
07.2016 - 08.2017
  • Oversaw financial operations for 2nd Tank Battalion, ordering essential parts to maintain operational readiness.
  • Analyzed operational processes to enhance efficiency and reduce delays.
  • Developed and maintained standard operating procedures for various tasks.
  • Coordinated logistics for equipment distribution to support mission readiness.
  • Managed inventory systems to ensure accurate tracking of supplies and resources.

Busser

Henry Ford Museum
Dearborn, MI
07.2015 - 07.2016
  • Cleaned and organized dining areas to ensure optimal guest experience.
  • Assisted servers with timely delivery of food and beverages, enhancing service efficiency.
  • Maintained inventory of supplies, ensuring seamless operations during peak hours.
  • Supported team members in setting up and breaking down dining setups for events.
  • Monitored cleanliness and sanitation standards in compliance with health regulations.
  • Collaborated with kitchen staff to facilitate smooth communication and workflow.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Education

High school diploma or GED -

Taylor Preparatory High School
Taylor, MI
06.2016

Skills

  • Assembly
  • Network routing
  • Network support
  • Construction
  • Mentoring
  • Accounts payable
  • Supervising Experience
  • Equipment troubleshooting
  • IT services information & network security
  • Equine experience
  • Roofing
  • Photo manipulation
  • ServiceNow
  • Active Directory
  • Surveillance
  • Carpentry
  • CRM system proficiency
  • IT infrastructure
  • Attention to detail
  • Accounting
  • Multi-line phone systems
  • Writing skills
  • NetSuite
  • Conflict resolution
  • Law office
  • Network Support
  • Management
  • IT support
  • Microsoft PowerPoint
  • Windows
  • Equipment installation
  • Computer science
  • Visual Basic
  • POS
  • Heavy lifting
  • Employment & labor law
  • Schedule management
  • TCP/IP
  • Documentation review
  • Manufacturing
  • Security
  • Analysis skills
  • IT service management
  • Productivity software
  • PeopleSoft
  • Pallet Jack
  • Microsoft Word
  • Desktop Support
  • Warehouse Experience
  • SSH
  • Software Troubleshooting
  • Microsoft Publisher
  • Power tools
  • Process improvement
  • Outdoor work
  • Technical Proficiency
  • Time management
  • Filing
  • Computer skills
  • Programmable logic controllers
  • Project management
  • Hospitality
  • Computer operation
  • QuickBooks
  • Executive administrative support
  • Maintaining patient confidentiality
  • Google Workspace
  • HIPAA
  • Microsoft Windows Server
  • Web development
  • Phone communication
  • Upselling
  • Software deployment
  • Purchasing
  • VLAN
  • Regulatory compliance
  • Animal care
  • Property maintenance
  • Customer relationship management
  • Social media management
  • CCTV
  • Leadership Development
  • Administrative experience
  • Property management
  • Logistics
  • Software troubleshooting
  • Research
  • Microsoft Access
  • Microsoft Exchange
  • Ethernet
  • Customer service
  • Client interaction via phone calls
  • Help desk
  • Instant messaging app
  • Outside sales
  • Accounting software
  • Document management systems
  • Leadership
  • Conflict management
  • Operating systems
  • Microsoft Office
  • Climbing
  • Grocery store
  • Cashiering
  • Personal assistant experience
  • Professional email communication
  • TCP
  • Communication skills
  • Microsoft Outlook Calendar
  • Blueprint reading
  • POS systems
  • GPS
  • Marketing
  • Achieving HIPAA compliance
  • Technical Support
  • Material handling equipment operation
  • Negotiation
  • SharePoint
  • First aid
  • LAN
  • Order Picking
  • Problem-solving
  • Decision making
  • Computer hardware
  • Troubleshooting
  • Driving
  • Freight
  • HR communication
  • Report writing
  • WAN
  • Analytics
  • Telephone systems
  • General ledger accounting
  • Basic math
  • Group home
  • Organizational skills
  • Teaching
  • Farming
  • Military Experience
  • Data entry
  • Supply chain
  • Machining
  • Public speaking
  • Interviewing
  • On-call scheduling
  • Team management
  • Box truck
  • Active Directory management
  • IOS
  • Truck driving
  • Low voltage
  • Cable termination
  • Typing
  • Technical support
  • Remote access software
  • Computer networking
  • IT
  • DWDM
  • Office experience
  • Help Desk
  • Supervising experience
  • VoIP
  • Desktop support
  • Office management
  • Schematics
  • Clerical experience
  • Employee relations
  • OSHA (regulatory compliance area)
  • Direct sales
  • RMF
  • Telecommunication
  • VMWare
  • Electrical wiring
  • Computer literacy
  • Oracle
  • Busser
  • Azure
  • Supply Chain
  • Forklift
  • PowerShell
  • Adobe Acrobat
  • Wireless networking
  • Voltmeter
  • Network monitoring tools
  • Account management
  • Computer Networking
  • Windows Server administration
  • Van driving
  • Debugging
  • Hardware support
  • Mobile devices
  • Logistics management
  • Firewall
  • Delivery driver experience
  • Database administration
  • Transportation planning
  • Cash handling
  • Text messaging
  • Customer support
  • Math
  • Car hauler
  • Damage prevention
  • Construction site experience
  • Utility marking
  • First aid training
  • Excavation safety
  • Purchase order management
  • Payroll processing
  • Accounts receivable management
  • Bank reconciliation
  • Technical troubleshooting
  • Remote IT implementation
  • Remote support
  • Incident management
  • Software updates
  • Issue resolution
  • Hardware repair
  • Remote system analysis

Timeline

Utility Locator

USIC
03.2024 - 11.2024

Help Desk Technician

Frontline Managed Services
02.2022 - 05.2022

Technical Support Specialist

Buckeye Broadband
10.2021 - 01.2022

Overnight Stocker

Five Below
12.2017 - 01.2018

Supply Administration and Operations Specialist

UNITED STATES MARINE CORPS
07.2016 - 08.2017

Busser

Henry Ford Museum
07.2015 - 07.2016

High school diploma or GED -

Taylor Preparatory High School