Anna Rudey
Summary
Proven career history of working with and enjoying people. Enjoys customer and co-worker relationship building. Energetic and passionate about customer care and building relationships built on trust. Currently working as a Customer Service Gate Agent and, when needed, as an Agent in Charge.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
Delta Airlines
11.2019 - Current
- Strives to deliver exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills
- Keeps a close eye on security concerns and adheres to all related requirements
Real Estate Agent
Keller Williams Elite Realty
09.2017 - 11.2023
- Customer-oriented, strong communication skills, trained negotiator, results-driven and self-starter with high attention to detail and sense of urgency
Substitute School Teacher
Mercer Island School District
01.2015 - 06.2016
- Certified school teacher with a Bachelor of Arts in Education
- Strong communication and collaboration skills
- Trained to problem-solve and cater to individuals while maintaining order of a diverse large group
Financial Administrator
Rudey Orthodontics
01.2003 - 09.2015
- Responsible for accounts payable and accounts receivable
- Completed bi-weekly payroll for employees
Education
North Carolina Real Estate Broker -
Triangle Institute of Real Estate
09.2017
Bachelor of Arts in Education -
University of North Carolina - Chapel Hill
12.1992
Skills
- Trained AIC acting as a red coat when the operation is short staffed with red coats
- Trained CRO to meet the needs and concerns of our customers with disabilities
- Trained GSC to ensure the station is in compliance with current security directives and corporate security measures
- Customer service oriented
- Team player
- Problem-solving abilities
Timeline
Customer Service Agent
Delta Airlines
11.2019 - Current
Real Estate Agent
Keller Williams Elite Realty
09.2017 - 11.2023
Substitute School Teacher
Mercer Island School District
01.2015 - 06.2016
Financial Administrator
Rudey Orthodontics
01.2003 - 09.2015
North Carolina Real Estate Broker -
Triangle Institute of Real Estate
Bachelor of Arts in Education -
University of North Carolina - Chapel Hill