Summary
Overview
Work History
Education
Skills
Objective
Certification
Timeline
Generic

Arescia Boujeaux

Atlanta, Ga,GA

Summary

Energetic Professional, Able to Enhance Organizational Productivity and Efficiency by Effectively Directing and Supporting Operations Services and Solutions. Accustomed to Handling Sensitive, Confidential Records. Thrive in Analytical and Problem Solving. Demonstrating Strong Attention to Details, Leadership,Time Management, and Organizational Team building Skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Delta Airlines
09.2023 - Current


  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.

Cabin Service Lead Agent {Certified} CLA

Delta Air Lines
04.2023 - 08.2023
  • Responsible for ensuring safe and proper cleaning of Aircrafts to Delta specifications.
  • Operate INFORM device when accepting team task assignments.
  • Ensure Aircraft security inspections are completed following safety and security procedures.
  • Supervise and assign daily task to agents assigned to my team while safely completing assigned tasks.
  • Safely operate ground vehicles and equipment. (High -lift trucks, Vans)
  • Mentor new agents ensuring their safety as well as proficiency with their assigned tasks.

Ground Coordinator Dispatcher/AIC

Delta Air Lines
09.2021 - 04.2023
  • Puts Safety First by practicing safety conscious behaviors in all operational needs.
  • Make sure daily operations runs at optimum level Conducting recaps on Delays, and make sure all First flights of the day go out according to schedule.
  • Responsible for Managing time, Resources, investigating and documenting delays in Real Time.
  • Liaison between tower dispatcher and Cabin Lead Agents creating pucks for CLA and assigning agents breaks, and end times.
  • Ensuring all Cabin Lead Agent are equipped to successfully Lead day to day operations.
  • Last line of defense making sure operation is covered and circumventing delays.
  • Directed dispatching, routing and tracking of both inbound and outbound Aircrafts landings.

Operations Account Manager

American Guard Services
03.2018 - 12.2018
  • Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
  • Onboarded new employees with training and new hire documentation.
  • Manage and approve all Leave time, vacation time, Military leave and Family medical leave.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Documented safety Action plans and team performance with company policy and procedures.

Education

Associate of Science -

Georgia Military College
Fairburn, GA

Diploma/Certification - Law Enforcement Certifications

North Central LawEnforcement Academy
Kennesaw

SHRM- Human Resource Prep Certification

Clayton State College
Morrow, GA
02.2020

Certificate - American Sign Language

Clayton State College
Morrow, GA
2006

Skills

  • Putting Safety and Security First/ Customer Service/ Public Safety/Safety Conscious Behavior
  • Microsoft Office, Excel, Outlook, Powerpoint
  • Payroll-Valiant/ WinTeam/NovaTime/and MITC Systems
  • Recruitment/ Scheduler/USCIS I-9 Verification
  • Management/ Leadership/Strong Attention to Details
  • Public Safety/ Law Enforcement
  • Cabin Service Ground Coordinator/AIC
  • Cabin Service Lead Agent

Objective

Seeking Professional Growth And Development. Demonstrated Safety-Conscious Behaviors Practices in all Operational Needs, Customer Service and Public Relations always putting Safety First. An Effective Leader and Team Player with Strong Time-Management Organizational skills.

Certification

Georgia State P.O.S.T Law Enforcement Certifications

Interpreter for the Hearing Impaired /American Sign Language

International Dignitary Protection Training

Candidate for Georgia State house of Representatives in the 2004 Georgia General Assemby.

Red Cross volunteer

Motivational Speaker

Timeline

Customer Service Agent

Delta Airlines
09.2023 - Current

Cabin Service Lead Agent {Certified} CLA

Delta Air Lines
04.2023 - 08.2023

Ground Coordinator Dispatcher/AIC

Delta Air Lines
09.2021 - 04.2023

Operations Account Manager

American Guard Services
03.2018 - 12.2018

Diploma/Certification - Law Enforcement Certifications

North Central LawEnforcement Academy

Certificate - American Sign Language

Clayton State College

Associate of Science -

Georgia Military College

SHRM- Human Resource Prep Certification

Clayton State College

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