KOLONE C SCANLAN
Clovis,CA
Summary
I'm a dedicated hard worker, a natural and passionate at delivering exceptional service who's excited and ready to fill the flight attendant vacancy.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
American Airlines
Fresno, California
07.2026 - Current
- Greet and check in passengers at the ticket counter or kiosk and tag their bags.
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer complaints quickly and efficiently.
- Marshal in the planes, load and offload bags.
- Clean the planes and do security check.
- Work gates-board on and off passengers.
- Ensure passengers safety
Front Desk Agent
Residence Inn Marriott
Clovis, USA
08.2024 - Current
- Greet and Welcome guests at Check in
- Reserve and assign rooms to guests with special attention to Crew Members
- Process cash and credit card payments
- Answer phone calls, resolve guest complaints and issues
- Help make and serve Starbucks items at the Bistro
- Maintain clean work area and restock snack market
- Market and sign up Bonvoy memberships
- Ensure guests safety and hotel policies are followed
Customer Service Agent
Alaska Airlines
07.2025 - 03.2026
- Check in passengers at the kiosk or ticket counter. Tag their bags and assist them with flight bookings and itinerary changes.
- Resolved passenger issues related to baggage and travel disruptions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Customer Service Associate
In N Out
Clovis, USA
11.2020 - 06.2022
- Greet customers and processed customer orders accurately and efficiently at the register.
- Handled customer feedback and resolved issues promptly and professionally.
- Maintained cleanliness and organization of dining and service areas.
Education
Radiology
El Camino College
Torrance12-2021
High School Diploma -
Clovis West High School
Fresno06.2019
Skills
- Safety conscious
- Exceptional customer service skills
- Extraordinary listener and observer
- Proficient in Quik & Sabre
- Proficient in Fosse
- Proficient in Microsoft (word, excel & PowerPoint)
- Excellent time management
- Critical thinking
- Prominent leadership
- Problem solving
Timeline
Customer Service Agent
American Airlines
07.2026 - Current
Customer Service Agent
Alaska Airlines
07.2025 - 03.2026
Front Desk Agent
Residence Inn Marriott
08.2024 - Current
Customer Service Associate
In N Out
11.2020 - 06.2022
Radiology
El Camino College
High School Diploma -
Clovis West High School